**Credit Monitoring Supervisor**
Lead team of Credit Monitoring Analysts, ensuring accurate, compliant outcomes.KEY RESPONSIBILITIES: Train, coach analysts; review & interpret financial & credit documents; drive process improvement.SKILLS: 3+ years credit monitoring experience, strong communication, time management. Qualities: leadership, problem-solving, continuous improvement. Location: OH, USA.
Full Job Description
Location: OH, United States
Create impact through strong credit monitoring leadershipwhere your coaching and process expertise help teams deliver accurate, compliant outcomes. Youll guide analysts through complex work, strengthen controls, and drive improvements that scale across lines of business.
Job summary
As a Wholesale Credit Monitoring Supervisor within Wholesale Lending Services, you will lead and develop a team of Monitoring Analysts responsible for credit monitoring activities across multiple business lines. You will ensure work aligns to credit procedures and policies, apply advanced judgment when interpreting financial and legal documentation, and lead continuous improvement efforts to reduce errors and improve efficiency. Youll join a team that values partnership, clear communication, and strong ownership.
Job responsibilities
Train new hires and upskilled employees on process-level tasks, including differences across lines of business and core systemsCoach and develop employees through tailored feedback, with a focus on performance, quality, and professional growthReview financial agreements and ensure compliance with credit procedures and policies, considering system limitations when applicableInterpret legal and underwriting-related documents and perform due diligence to support lending requirementsPartner with internal teams globally to align on workflow, expectations, and issue resolutionManage complex requests independently and make process decisions grounded in documented policies, procedures, and current agreementsResolve exceptions and one-off transactions, escalating risk appropriately and documenting outcomesLead continuous improvement projects by identifying gaps, performing root-cause analysis, and recommending solutionsCreate and maintain written procedures, job aids, and training materials to support consistent executionRequired qualifications, capabilities, and skills
3 years of experience in credit monitoring and/or quality control, with exposure to a broad set of processes and transaction typesDemonstrated ability to train, coach, and develop employees to improve performance and reduce quality errorsAdvanced experience interpreting financial documents (e.g., financial statements, appraisal reports, borrowing base certificates, compliance certificates)Advanced experience interpreting credit and mortgage-related documents (e.g., credit agreements and other legal underwriting documentation) and extracting critical dataStrong written and verbal communication skills with the ability to influence and partner across multiple levels of managementAbility to work independently with minimal supervision, including strong time management and prioritizationPreferred qualifications, capabilities, and skills
Experience leading or supporting process improvement initiatives (e.g., root-cause analysis, control enhancement, training standardization)Experience partnering across distributed/global teams supporting credit monitoring workflows Coach and develop monitoring analysts while reviewing complex credit docs, ensuring compliance, and improving processes. 
