at J.P. Morgan
Bulge Bracket Investment BanksPosted 6 days ago
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**Content Design Senior Associate** creates and strategizes user-focused content, driving customer satisfaction. Responsibilities include crafting engaging, intuitive pieces, developing content strategies, and optimizing performance using data-driven insights. Collaborates cross-functionally, influencing product design and architecture. Requires 3+ years in content design or equivalent experience, strong writing skills, familiarity with accessibility guidelines, and proficiency in digital content platforms. Join our Columbus, OH team to make a significant impact on customer experiences.
- Compensation
- Not specified USD
- City
- Columbus
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Columbus, OH, United States
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate in Employee Experience CAO Help Content, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
- Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Required qualifications, capabilities, and skills
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
Enhance customer experiences through expert content design; shape products and services at a leading financial institution.
