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**Consumer PR Lead (Executive Director) - Chase** Strategizes and executes integrated consumer PR campaigns across UK and Germany. Develops brand narrative, maximizes sponsorship value, and manages external agencies. Collaborates cross-functionally, serving as the bridge between communications, marketing, and product teams. Laying groundwork for European market expansions. Seeks senior PR professional with extensive campaign experience, strong media relationships, and proven agency management skills. Fluency in German and experience in financial services or fintech a plus.

Compensation: Not specified
City: London
Country: United Kingdom, Germany

Full Job Description

Location: LONDON, United Kingdom

Chase is redefining what a bank can be and we need a bold, creative communications leader to help tell that story. As a Consumer PR Lead, you will have the opportunity to shape how millions of consumers across the UK, Germany, and future European markets experience and connect with the Chase brand, driving earned media strategies that are as innovative as the products we build.

As a Consumer PR Lead at JPMorganChase within the International Consumer Banking Communications team, you will sit at the intersection of brand, marketing, and communications translating business goals into compelling PR campaigns that resonate with consumers and capture the attention of top-tier media. You will serve as a critical bridge between the Communications function and Chase's broader marketing and product teams, ensuring that every major brand moment is amplified through a coordinated, insight-led earned media relations strategy. This role will grow in scope as Chase continues its expansion across Europe, offering you a rare opportunity to extend a campaign-led approach to new markets.

Job responsibilities

Develop and execute integrated consumer PR campaigns that support marketing objectives and drive brand awareness across the UK and German markets
Co-create a compelling brand narrative that resonates with the media to authentically reflect Chase's values, products, and business ambitions for a broad consumer audience
Maximise the earned media value of existing and future sponsorships by developing creative activation strategies and refreshing approaches across multi-year partnerships
Manage and guide external PR agencies, setting clear expectations, aligning on key performance indicators, and ensuring delivery against agreed milestones
Collaborate with the wider International Consumer Banking communications team to develop quarterly PR plans, messaging frameworks, presentations, and performance reports
Partner with internal communications colleagues to amplify major PR campaigns internally, driving employee awareness and participation where appropriate
Engage with communications partners across the firm to align consumer PR activity with the broader corporate narrative and strategic priorities
Lay the strategic groundwork for consumer PR programmes in future European markets, building scalable frameworks and media relationships ahead of new market launches

Required qualifications, capabilities, and skills

Extensive experience in consumer PR, either in-house or within an agency environment, with a demonstrated track record of leading high-impact campaigns
Established relationships with consumer and lifestyle journalists at major UK and European media outlets, with a strong instinct for what makes a compelling, newsworthy story
Proven ability to develop and execute PR strategies that are fully integrated with broader marketing and brand plans
Experience managing and directing external PR agencies, including setting briefs, managing performance, and holding partners accountable to results
Strong written and verbal communication skills, with the ability to craft clear, persuasive narratives for a variety of audiences and formats
Demonstrated ability to operate effectively at both a strategic and executional level, moving fluidly between high-level planning and hands-on campaign delivery
Experience working in a matrixed, cross-functional environment, collaborating across communications, marketing, and product teams

Preferred qualifications, capabilities, and skills

Experience supporting brand expansion into new markets, ideally within Europe, including building media relationships and developing localised PR strategies
Familiarity with the financial services or fintech sector, with an understanding of the regulatory and reputational considerations that shape consumer communications
Experience activating sponsorships and partnerships as part of an integrated PR and marketing strategy
Proficiency in German or another European language, supporting engagement with media and stakeholders in non-English-speaking markets
Experience using data and media analytics tools to measure campaign performance and inform future PR strategy

Chase is looking for a senior Consumer PR Lead to drive innovative PR strategies in the UK and Germany, and help bring marketing campaigns to life through earned media. As part of our wider International Consumer Banking (ICB) business, we are looking for someone who can truly tell the story of our brand, and who can take that in surprising ways to a wide consumer audience.

Full Job Description

Location: LONDON, United Kingdom

Job responsibilities

Develop and execute integrated consumer PR campaigns that support marketing objectives and drive brand awareness across the UK and German markets
Co-create a compelling brand narrative that resonates with the media to authentically reflect Chase's values, products, and business ambitions for a broad consumer audience
Maximise the earned media value of existing and future sponsorships by developing creative activation strategies and refreshing approaches across multi-year partnerships
Manage and guide external PR agencies, setting clear expectations, aligning on key performance indicators, and ensuring delivery against agreed milestones
Collaborate with the wider International Consumer Banking communications team to develop quarterly PR plans, messaging frameworks, presentations, and performance reports
Partner with internal communications colleagues to amplify major PR campaigns internally, driving employee awareness and participation where appropriate
Engage with communications partners across the firm to align consumer PR activity with the broader corporate narrative and strategic priorities
Lay the strategic groundwork for consumer PR programmes in future European markets, building scalable frameworks and media relationships ahead of new market launches

Required qualifications, capabilities, and skills

Extensive experience in consumer PR, either in-house or within an agency environment, with a demonstrated track record of leading high-impact campaigns
Established relationships with consumer and lifestyle journalists at major UK and European media outlets, with a strong instinct for what makes a compelling, newsworthy story
Proven ability to develop and execute PR strategies that are fully integrated with broader marketing and brand plans
Experience managing and directing external PR agencies, including setting briefs, managing performance, and holding partners accountable to results
Strong written and verbal communication skills, with the ability to craft clear, persuasive narratives for a variety of audiences and formats
Demonstrated ability to operate effectively at both a strategic and executional level, moving fluidly between high-level planning and hands-on campaign delivery
Experience working in a matrixed, cross-functional environment, collaborating across communications, marketing, and product teams

Preferred qualifications, capabilities, and skills

Experience supporting brand expansion into new markets, ideally within Europe, including building media relationships and developing localised PR strategies
Familiarity with the financial services or fintech sector, with an understanding of the regulatory and reputational considerations that shape consumer communications
Experience activating sponsorships and partnerships as part of an integrated PR and marketing strategy
Proficiency in German or another European language, supporting engagement with media and stakeholders in non-English-speaking markets
Experience using data and media analytics tools to measure campaign performance and inform future PR strategy

Consumer Public Relations Lead - Executive Director

Full Job Description

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