Job responsibilities

• Lead, coach, and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.

• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement and Commercial Card priorities.

• Own resourcing, prioritization, and execution management across multiple concurrent initiatives.

• Drive end-to-end delivery of operational initiatives, including process redesign, readiness execution, controls alignment, tooling improvements, and reporting enhancements.

• Identify operational bottlenecks impacting Supplier Enablement outcomes and implement scalable solutions to improve speed, quality, and consistency.

• Build repeatable playbooks, operating procedures, and documentation to support program execution at scale.

• Define and monitor operational performance metrics (such as cycle times, throughput, conversion readiness, and issue resolution service levels) and deliver regular executive reporting.

• Develop insights and root-cause analyses to inform prioritization, decisions, and continuous improvement.

• Ensure strong governance, including risk awareness, controls alignment, and disciplined documentation.

• Partner with Supplier Enablement leadership to align on priorities, deliverables, and execution timelines.

• Collaborate with sales, client management, product, technology, and risk and compliance partners to remove obstacles and support enablement through clear operating guides and communications.

Required qualifications, capabilities, and skills

• Experience in payments, financial services, or a related operations environment delivering cross-functional initiatives.

• Experience leading and developing high-performing operations teams in a fast-paced, highly matrixed organization.

• Knowledge of payment card networks and transaction processing, with the ability to translate complex processes into operational execution.

• Demonstrated ability to establish operating cadences and governance routines to drive accountability and results.

• Demonstrated ability to define performance metrics, build reporting, and use data to manage outcomes.

• Demonstrated ability to manage multiple concurrent initiatives, including prioritization, planning, and execution.

• Strong stakeholder management and communication skills, including influencing and aligning senior partners.

• Experience leading change initiatives and implementing process improvements at scale.

• Proficiency with customer relationship management and operational tools (for example, Salesforce) and comfort using data to drive decisions.

Preferred qualifications, capabilities, and skills

• Experience supporting supplier enablement, onboarding, activation, or adoption programs in payments.

• Experience operationalizing new product capabilities, including readiness planning, workflow design, and pilot-to-scale transitions.

• Experience designing and maintaining operational playbooks, procedures, and controls documentation.

• Experience building executive-ready performance narratives from operational data and trends.

• Familiarity with operational reporting, dashboarding, and workflow tools used in commercial payments environments.