at J.P. Morgan
Bulge Bracket Investment BanksPosted 15 days ago
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**Collections Specialist I - Auto: First-Line, Customer-Focused Support** Manage high-volume inbound/outbound Collections calls (up to 100 daily) in Tempe, AZ, providing exceptional service for multiple financial products. As a Collections Specialist I, you'll utilize top-notch communication and problem-solving skills to interpret customer needs and deliver tailored solutions. Key responsibilities include delivering insights, navigating diverse computer systems with ease, working efficiently in a fast-paced call center environment, and consistently upholding regulatory and departmental procedures. Requires 1+ year of customer service experience, strong multitasking skills, and proficiency in computer literacy. Fluent negotiators with resilient attitudes thrive in this dynamic role. Join JPMorganChase and contribute to our business success while enjoying a shift differential and non-traditional work hours, including evenings and weekends.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Tempe, AZ, United States
As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
- Utilizes customer service expertise to interpret needs and deliver continuous insights.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
- Excels both independently and collaboratively, driving team success and achieving goals.
- Follows all regulatory and departmental practices and procedures diligently.
- Takes ownership of each customer interaction while treating them with respect and responding with empathy.
- Communication, negotiation, information gathering, and decision-making skills.
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
- Ability to manage complex customer interactions using empathy, composure, and sound judgment.
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
- Ability to solve problems and effectively present and explain solutions.
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
- High school diploma or GED required.
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
