at J.P. Morgan
Bulge Bracket Investment BanksPosted 4 days ago
No clicks
**Client Service Analyst | Riyadh, Saudi Arabia** - Trusted advisor to top-tier treasury services clients. - Key responsibilities: Build client relationships, strategize, cross-sell, identify efficiencies, enhance products, manage risks, document interactions. - Required skills: Excellent communication, pressure management, teamwork, cultural sensitivity, negotiation, organization, network management, portfolio experience. - Preferred: Payments product knowledge. - Language: Arabic and English. - 5+ years of relevant experience in client service or similar roles.
- Compensation
- Not specified
- City
- Not specified
- Country
- Saudi Arabia
Currency: Not specified
Full Job Description
Location: Riyadh, Saudi Arabia
Join our team as a Client Service Analyst and become a trusted advisor to our clients.
As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
- Develops, maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
- Becomes the Clients trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
- Language needed is Arabic and English speaking
Preferred qualifications, capabilities, and skills
Knowledge and understanding of Payments products, processes and risk policies nice to have
