**Client Service Analyst - Mandarin**: Serve as primary client contact, managing daily service needs and inquiries. Partner cross-functionally to resolve complex issues and drive improvements to treasury services. Fluent in English and Mandarin, with strong communication, analytical, and problem-solving skills. Experience in client service or related fields preferred. Work independently while collaborating effectively across teams. Microsoft Office proficiency required. Experience with case management tools and process improvement initiatives a plus. Based in Metro Manila, Philippines.
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
Join a client-obsessed team focused on exceptional service and operational excellence. Youll be a trusted point of contact who solves problems, coordinates across partners, and strengthens relationships. Grow your expertise in treasury services while helping shape improvements that make the client experience simpler and more seamless.
As a Bilingual client service analyst in the Client Service team, you deliver end-to-end support for a portfolio of clients using treasury services products. You partner across teams to resolve inquiries, identify root causes, and drive durable solutions that improve the client experience. You also apply your language skills to support clear communication and strong client relationships in a global environment.
Job responsibilities
Serve as the primary point of contact for day-to-day service needs for an assigned client portfolioPartner with teammates to manage client inquiries with timely follow-up, clear ownership, and documented next stepsResolve issues by identifying root causes, trends, and process gaps to drive durable solutionsCoordinate across relationship, operations, sales, and implementation partners to deliver accurate and consistent outcomesBuild and maintain working knowledge of commercial treasury services products and client service processesIdentify and escalate potential risks and unusual activity to help prevent fraud and reduce exposurePrioritize daily work using strong time management and organizational skills to meet service expectations and deadlinesFollow established policies, procedures, and controls while maintaining a professional client experienceProvide business-level translation support in English and Chinese Mandarin for service-related interactions, as neededParticipate in client calls (in person and by phone) to support issue resolution, education, and relationship continuityContribute to projects that improve service delivery through continuous improvement and innovationRequired qualifications, capabilities and skills
Business-level proficiency in English and business-level proficiency in Chinese MandarinDemonstrated ability to support clients or customers through questions, issue resolution, or service requests (academic, internship, or professional experience)Strong written and verbal communication skills, including the ability to explain next steps clearlyStrong analytical and problem-solving skills, including the ability to identify patterns and root causesAttention to detail to ensure accuracy and adherence to procedures and controlsAbility to build effective working relationships across multiple teams and stakeholdersAbility to manage multiple priorities and deadlines in a fast-paced environmentAbility to work independently with appropriate supervision, and to escalate complex issues in a timely mannerProficiency in Microsoft Word, Excel, and PowerPoint for documentation, analysis, and presentationsProfessionalism and integrity in all interactions with clients and internal partnersCommitment to continuous improvement and learningPreferred qualifications, capabilities and skills
Experience supporting treasury services, cash management, payments, or bank operations (internship or professional)Experience communicating with clients through phone and written channels in a service environmentExperience using case management, CRM, or workflow tools to manage and track service requestsExperience with process improvement, service documentation, or operational excellence initiativesExperience identifying risks, exceptions, or control concerns and escalating appropriatelyAdditional language proficiency beyond the minimum requirement (reading/writing and speaking)Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Deliver high-touch, multilingual client support for treasury services while solving issues and improving service delivery.
