Bulge Bracket Investment Banks

Posted 2 days ago

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**Client Service Account Manager (Tampa, FL)** Guide large corporate clients in effective payments usage. Serve as central contact for service issues, resolve escalations, and coordinate internal teams. Identify service gaps, drive improvements, and communicate complex topics clearly. Requires 3+ years' industry experience, strong communication skills, and risk awareness. Manage time effectively in fast-paced environments. Flexibility to work non-standard hours as needed.

Compensation: Not specified
City: Tampa
Country: United States

Full Job Description

Location: Tampa, FL, United States

Do you enjoy building trusted client relationships while solving complex service and product challenges? Join a team that supports essential payments activities for large organizations. Youll help clients operate efficiently, navigate change, and continuously improve how they use our services. This role combines client partnership, problem-solving, and coordination across multiple internal teams. If you thrive in a fast-paced environment and value strong client outcomes, wed like to hear from you.

As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients by helping them effectively use payments products and services. You will act as a central point of contact for service resolution, identify gaps and improvement opportunities, and partner with internal teams to deliver a consistent client experience. Youll balance day-to-day issue management with longer-term service improvements that help clients operate smoothly.

Job responsibilities

Advise clients through consultation and guidance to support informed decision-making

Serve as the clients central point of contact for service issue resolution and escalation, coordinating with internal partners as needed

Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements

Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights

Communicate complex topics clearly and confidently in both written and verbal formats

Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes

Required qualifications, capabilities and skills

Minimum 3 years of relevant industry and/or functional experience

Understanding of core treasury and payments product sets and related service models

Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner

Demonstrated ability to manage time effectively in a fast-paced environment, balancing competing priorities and meeting commitments

Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes

Sound judgment and risk awareness when evaluating service decisions and escalation paths

Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business

Preferred qualifications, capabilities and skills

Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role

Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end

Experience identifying trends from client issues or service data to inform process or service improvements

Experience contributing to product or service change initiatives, including client communication and implementation support

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Manage a portfolio of corporate clients, resolve service issues, and improve payments experiences through trusted support.

Full Job Description

Location: Tampa, FL, United States

Job responsibilities

Advise clients through consultation and guidance to support informed decision-making

Serve as the clients central point of contact for service issue resolution and escalation, coordinating with internal partners as needed

Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements

Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights

Communicate complex topics clearly and confidently in both written and verbal formats

Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes

Required qualifications, capabilities and skills

Minimum 3 years of relevant industry and/or functional experience

Understanding of core treasury and payments product sets and related service models

Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner

Demonstrated ability to manage time effectively in a fast-paced environment, balancing competing priorities and meeting commitments

Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes

Sound judgment and risk awareness when evaluating service decisions and escalation paths

Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business

Preferred qualifications, capabilities and skills

Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role

Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end

Experience identifying trends from client issues or service data to inform process or service improvements

Experience contributing to product or service change initiatives, including client communication and implementation support

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Manage a portfolio of corporate clients, resolve service issues, and improve payments experiences through trusted support.

Client Service Account Manager

Full Job Description

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