**Business Assistant - International Consumer Banking** | Edinburgh, Midlothian, United Kingdom
Support senior leaders by managing complex calendars, travel, expenses, and client interactions. Work cross-functionally in a dynamic environment within International Consumer Banking. Key responsibilities include strategic scheduling, travel coordination, expense management, and stakeholder liaison. Preferred candidates have extensive experience (10+ years) supporting senior executives in financial services, strong organizational skills, and proficiency in Microsoft Office tools. This role offers high visibility and meaningful stakeholder interaction for a proactive, problem-solving professional.
Full Job Description
Location: EDINBURGH, MIDLOTHIAN, United Kingdom
Be the trusted partner who helps senior leaders stay focused on the work that matters most. In this role, your organization, judgment, and calm execution will create real impact every day. You will work in a fast-paced environment with high visibility and meaningful stakeholder interaction. If you thrive on solving problems early, communicating clearly, and keeping priorities moving, we would love to meet you.As a Business Assistant in International Consumer Banking, you will support senior executives in a dynamic, high-performing environment. You will help manage complex calendars, travel, expenses, and key communications, using sound judgment and discretion. You will partner closely with stakeholders across the firm to coordinate logistics, meetings, and business priorities. You will be a trusted point of contact who helps us stay organized, responsive, and well-prepared.
Job responsibilities
Manage complex executive calendars, prioritizing meetings, calls, and stakeholder needs with strong judgmentCoordinate senior internal and external meetings, conference calls, and leadership events (including offsites, town halls, and skip-level sessions)Plan end-to-end travel, including logistics, itineraries, contingency options, and cost-aware routing within policyPartner with relevant teams to arrange local logistics and on-site coordination for visits and eventsHandle internal and external client interactions with professionalism, discretion, and timely follow-throughProcess travel and expense items accurately and on time, supporting policy compliance and complete documentationLiaise with business management and cross-functional partners to align schedules, deliverables, and approvalsPrepare reports and routine tracking, and maintain accurate data entry in internal systemsAnticipate changes in priorities and proactively adjust plans to keep leaders and stakeholders alignedProvide coverage for other assistants as needed, building strong working relationships across teamsSupport additional projects and training opportunities based on business needs and performanceRequired qualifications, capabilities, and skills
Advanced years of experience supporting senior executives as an executive assistant or business assistant within the financial services industryAdvanced years of experience managing complex calendars for senior leaders, including conflicting priorities and time-sensitive changesAdvanced of experience coordinating business travel, including detailed itineraries, logistics, and contingency planningAdvanced years of experience processing travel and expense activities with strong attention to detail and policy adherenceDemonstrated ability to handle confidential information with discretion and consistent professionalismExcellent written and verbal communication skills, with a polished executive presenceStrong organizational and time management skills, including the ability to meet deadlines in a fast-paced settingProven ability to work with limited direction, make sound decisions, and follow through with ownershipStrong stakeholder management skills, including the ability to partner effectively across levels and functionsProficiency with Microsoft Office applications, including document, spreadsheet, and presentation toolsPreferred qualifications, capabilities, and skills
Experience supporting multiple senior leaders simultaneously in a complex global organizationExperience coordinating large leadership events, including multi-day offsites and senior governance meetingsExperience producing routine reporting or operational tracking for leadership teamsComfort learning new internal systems quickly and applying them accuratelyExperience supporting business projects beyond core assistant responsibilitiesExperience mentoring or coaching peers, and contributing to a collaborative assistant community Support senior executives in International Consumer Banking with trusted scheduling, travel, expenses, and client coordination. 
