The **Business Analysis Associate II** in Mumbai manages end-to-end inventory and case management, translating demand forecasts into operational plans. This role ensures healthy work-in-progress levels, drives throughput and quality improvements, and delivers executive-ready insights. Key responsibilities include managing inventory, partnering with stakeholders, leading case management, owning disputes reporting, and driving process enhancements. The ideal candidate will have experience in business analysis, operations, or related fields, strong analytics skills, and the ability to communicate effectively. They should also be proficient in using reporting tools and data visualization capabilities. A bachelor's degree or equivalent experience in relevant fields is preferred.
Full Job Description
Location: Mumbai, Maharashtra, India
Unlock your potential by turning demand forecasts into action, improving case outcomes, and delivering executive-ready insights with clear impact.
As a Business Analysis Associate within the Disputes team in Consumer and Community Banking, you manage end-to-end inventory and case management performance in partnership with business and capacity planning partners. You translate demand forecasts into operational plans, maintain healthy work in progress levels, and drive improvements in throughput, quality, and cost. You own critical reporting, embed controls into change initiatives, and deliver clear, executive-ready insights for senior leaders.
Job Responsibilities:
Manage inventory and work-in-progress health by setting targets for backlog, aging, and throughput and leading regular reviews to prevent bottlenecksPartner with capacity planning stakeholders to translate volume forecasts into staffing plans, shift coverage, work allocation, and overtime scenariosLead queue and case management performance by defining routing, prioritization, service levels, exception handling, and real-time rebalancingOwn disputes reporting by ensuring accuracy, completeness, timeliness, business logic, data lineage, and documentationValidate and reconcile report inputs by investigating anomalies and resolving data discrepanciesCoordinate with analytics and technology teams to clarify requirements, prioritize enhancements, conduct user acceptance testing, and drive frontline adoptionAnalyze business, financial, credit, and risk data to identify opportunities, assess implications, and recommend client-focused solutionsDrive process improvement and project initiatives from root-cause analysis through implementation, standardization, and automationDesign enhancements to processes, operating models, business applications, and toolsets to improve efficiency, controls, and client experienceEmbed risk, regulatory, access, audit-trail, and change-management requirements into operational changesProduce executive-ready dashboards and narratives that highlight trends, risks, decisions, actions, owners, and due datesRequired qualifications, skills, and capabilities:
Demonstrate experience in business analysis, operations, transformation, project management, or a related disciplineManage inventory, work-in-progress, queues, service levels, and operational performance using defined targets and routinesApply analytical skills to interpret data, identify root causes, and develop practical recommendationsTranslate forecasts and business demand into staffing, capacity, and work-allocation plansDefine requirements that enable process or technology enhancements from concept through deliverySupport user acceptance testing and implementation activities to drive effective adoptionCommunicate clearly in writing and verbally, including preparing concise materials for senior leadersPrioritize multiple workstreams, make sound decisions, and deliver within deadlinesInfluence stakeholders through collaboration, facilitation, and structured problem-solvingUphold sound risk practices and data integrity while driving continuous improvementLeverage reporting tools, workflow platforms, automation, and data visualization capabilitiesPreferred qualifications, skills, and capabilities:
Bring a bachelors degree or equivalent relevant experience, with exposure to data operations, disputes operations, or related banking operationsOwn reports by validating data, documenting business logic, and resolving discrepanciesApply capacity planning, forecasting, workforce allocation, or overtime management practicesNavigate risk management, controls, compliance, and regulatory requirements within a banking or financial services environmentPartner with analytics and technology teams in an Agile or backlog-driven environmentSupport more than one Consumer and Community Banking Operations function or line of businessDemonstrate: Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational pr Drive disputes operations performance through inventory control, capacity planning, analytics, and risk-focused change. 
