Job Responsibilities

• Lead day-to-day project management for a portfolio of automation and transformation initiatives; deliver high-quality results on time and within budget.
• Design and oversee solutions using UiPath, Power Automate, and other low-code/RPA tools (e.g., Instabase, Xceptor, and similar platforms as applicable). Apply Python as needed for orchestration, integrations (APIs), data processing, and automation enablement.
• Identify and implement AIML-enabled automation opportunities (e.g., intelligent document processing, classification/extraction, NLP-based routing, anomaly detection) with appropriate controls, model governance, and performance monitoring.
• Own the end-to-end lifecycle of automation solutions: intake, prioritization, design, build, test, release, value tracking, and production support.
• Establish and operate a federated approach to delivery:
  • Define what is built centrally vs. within line teams, and how ownership, support, and controls are maintained. Build a scalable enablement model (playbooks, training, design reviews, certification/guardrails) for Citizen Developers and distributed automation teams. Maintain enterprise standards for documentation, testing, change management, monitoring, auditability, and resiliency.
• Build and maintain a reusable asset library (templates, components, connectors, frameworks, patterns) to accelerate time-to-value and consistency.
• Collaborate with stakeholders to scope problems, identify root causes, and design actionable opportunities; quantify potential financial impact and track benefits realization. Re-imagine business processes and operating models leveraging modern industry innovations (automation + AIML) to improve efficiency, controls, and customer/associate experience.
• Advise and influence business executives to increase adoption of automation solutions; serve as a catalyst for change management across a federated stakeholder landscape. Identify risks, dependencies, and roadblocks; escalate issues as needed and drive resolution across teams.
• Build hypotheses, conduct analyses, capture results and trends, and develop executive-ready presentations with clear recommendations and trade-offs.
• Coach and enable Citizen Developers and junior team members through training, structured reviews, mentoring, and best practices to raise quality and consistency across the federated model.