Location: Plano, TX, United States

Bring your expertise to JPMorganChase. As part of Loan Servicing and Asset Management, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Loan Servicing and Asset Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

 

As an Agency Asset Management Credit Risk Associate in Loan Servicing and Asset Management, you support the management and servicing of investor-owned multifamily loans by combining portfolio oversight, borrower support, process execution, and compliance activities. You help us identify emerging risks, apply sound judgment, and deliver a high-quality client experience while meeting loan document and servicing requirements. You may grow into a client-facing portfolio role or build deep expertise in core servicing processes, depending on business needs and development opportunities.

 

Job responsibilities

• Support an assigned portfolio of multifamily loans and serve as a primary or secondary point of contact for borrowers and property management teams
• Respond to borrower inquiries and servicing requests while delivering a high-quality client experience
• Monitor loan performance and identify emerging risks through borrower communications, property performance, and servicing activity review
• Execute core servicing processes such as reserve requests, repair disbursements, collateral loss requests, inspections, onboarding, portal registration, and interest rate cap administration
• Perform financial analysis using operating statements, rent rolls, and borrower financial submissions
• Review inspections and condition reports to identify collateral risks and required corrective actions
• Track and follow up on delinquencies, covenant breaches, insurance deficiencies, and servicing exceptions
• Support post-closing transactions such as assumptions and borrower consent requests
• Assist with maturity management, borrower outreach, refinance readiness assessments, and maturity risk identification
• Monitor process performance to help ensure work is completed accurately and on time
• Collaborate across teams to strengthen client service and support shared outcomes

 

Required qualifications, capabilities, and skills

• At least 3 years of relevant experience in multifamily asset management, loan servicing, credit risk, finance, or commercial real estate
• Strong attention to detail and a consistent focus on accuracy
• Familiarity with Fannie Mae and Freddie Mac Multifamily Servicing Guides and related systems and workflows
• Ability to build relationships and deliver a best-in-class borrower experience
• Ability to manage competing deadlines with minimal supervision
• Proficiency in Microsoft Excel, including use of multiple formulas and macros

 

Preferred qualifications, capabilities, and skills

• Experience with Fannie Mae and Freddie Mac multifamily servicing requirements and reporting
• Understanding of forward commitments and bond credit-enhanced mortgages
• Familiarity with low-income housing tax credits
• Familiarity with mortgage-backed securities and tax-exempt bond structures
• Strong Microsoft Excel proficiency

Manage investor-owned multifamily loan risk and servicing, delivering strong client outcomes and compliant execution.