at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Role: Applied AI Product Associate - Payments** in Brooklyn, NY. Lead AI-powered product development, enhancing merchant & client experiences. Key responsibilities incl. roadmap management, cross-functional collaboration, model optimization, user research, and performance monitoring. Requires 3+ years' experience, foundational AI/machine learning knowledge, familiarity with LLM concepts, and strong analytics & communication skills. Prefer experience in payments or related industries.
- Compensation
- Not specified
- City
- Brooklyn
- Country
- United States
Currency: Not specified
Full Job Description
Location: Brooklyn, NY, United States
Develop and support innovative product capabilities with a strong foundation in product development and modern AI solutions including LLM-driven applications.
As an Applied AI, Product Associate within the Merchant Services Solutions & Commercialization team, you will support the design, delivery, and commercialization of AI-powered products that enhance merchant and client experiences across the payments lifecycle.
The Merchant Services Solutions & Commercialization team is responsible for identifying, incubating, and scaling innovative solutions that accelerate growth, improve client experiences, and unlock new commercial opportunities across JPMorgan Merchant Services. The team partners across product, engineering, sales, servicing, and operations to bring innovative solutions to market and drive measurable business outcomes.
Job responsibilities
- Support product roadmap development and backlog management for AI and agentic initiatives
- Partner with engineering and design teams to define requirements and deliver AI-powered capabilities
- Assist with experimentation, prompt iteration, model evaluation, and performance optimization
- Conduct customer, stakeholder, and market research to identify product opportunities and inform prioritization
- Gather and synthesize user feedback to improve product experiences and business outcomes
- Monitor product performance and support data-driven decision making
- Contribute to launch planning, adoption strategies, and commercialization activities
Required qualifications, capabilities, and skills
- 3+ years of relevant product, technology, or domain experience
- Foundational knowledge of product development and modern AI/GenAI solutions
- Familiarity with LLM concepts, APIs, workflow automation tools, or related technologies
- Strong analytical, problem-solving, and communication skills
- Ability to work effectively across cross-functional teams
Preferred qualifications, capabilities, and skills
Experience in payments, financial services, SaaS, commerce, technology, or other data-driven industries is a plus
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChases review of criminal conviction history, including pretrial diversions or program entries.
You contribute to shaping product innovation by supporting delivery and driving outcomes for customers.
