Bulge Bracket Investment Banks

Posted a month ago

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**Annuities and Advice Operations Manager, Executive Director** Lead advice and annuity teams across multiple channels, enhancing client experiences and driving growth. As the Executive Director, you'll oversee inbound servicing, new business processing (incl. 1035 exchanges), and client deepening for annuity and managed account solutions. Set operational priorities, improve service standards, and partner cross-functionally to deliver strategic initiatives. Requires FINRA Series 7, 63, and 9/10 licenses, leadership experience, and investment product support skills. Preferred: bachelor's degree, business development experience.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Westerville, OH, United States

Join a team focused on helping clients make confident decisions about their financial goals. In this leadership role, you will shape how clients engage with advice and annuity solutions across multiple channels. You will partner with senior stakeholders to improve client experiences, scale effective operating practices, and support a high-performing service culture.

Job summary
As an Executive Director, Advice and Annuities, in Segmented Services you lead teams that support clients through inbound servicing and advice-related requests, with a focus on annuities and managed account and brokerage relationships. You will set daily operating priorities, strengthen service standards, and partner across functions to deliver strategic initiatives and continuous improvement that enhance the client experience.

Job responsibilities

Lead advice teams handling inbound client calls; set daily priorities and service standards to drive accurate, timely execution

Oversee processing across annuity new business (including 1035 exchanges), ongoing servicing, client deepening, and post-issue requests

Provide product education and consultative support to leaders and clients to help identify appropriate annuity solutions

Serve as the day-to-day point of contact for managed account and brokerage relationships; respond to inbound requests and coordinate accurate, on-time processing across enrollments and servicing needs

Guide clients using a goals-based approach to help them identify solutions they may want to explore

Partner cross-functionally with senior leaders, advisors, and client service teams to deliver strategic initiatives and support technology adoption

Monitor execution quality and client experience outcomes; identify opportunities to improve processes, controls, and service effectiveness

Coach and develop team leaders and advisors to strengthen performance, consistency, and client focus

Required qualifications, capabilities and skills

Valid and active FINRA Series 7 and Series 63 licenses

If registered after October 1, 2018, valid and active Securities Industry Essentials (SIE) exam

FINRA Series 9/10 (or equivalent), or ability to obtain within 60 days of starting in the role as a condition of employment

People leadership and coaching experience, including developing high-performing teams

Talent acquisition experience, including recruiting and sourcing internal and external candidates

Experience supporting investment products and services, including annuities, in a client-facing or client-support environment

Ability to manage multiple priorities and drive accurate, timely processing across new business and servicing workflows

Preferred qualifications, capabilities and skills

Bachelors degree

Business development experience

Lead advice and annuity client support teams to deliver exceptional service, strengthen relationships, and drive growth.

Full Job Description

Location: Westerville, OH, United States

Job responsibilities

Lead advice teams handling inbound client calls; set daily priorities and service standards to drive accurate, timely execution

Oversee processing across annuity new business (including 1035 exchanges), ongoing servicing, client deepening, and post-issue requests

Provide product education and consultative support to leaders and clients to help identify appropriate annuity solutions

Guide clients using a goals-based approach to help them identify solutions they may want to explore

Partner cross-functionally with senior leaders, advisors, and client service teams to deliver strategic initiatives and support technology adoption

Monitor execution quality and client experience outcomes; identify opportunities to improve processes, controls, and service effectiveness

Coach and develop team leaders and advisors to strengthen performance, consistency, and client focus

Required qualifications, capabilities and skills

Valid and active FINRA Series 7 and Series 63 licenses

If registered after October 1, 2018, valid and active Securities Industry Essentials (SIE) exam

FINRA Series 9/10 (or equivalent), or ability to obtain within 60 days of starting in the role as a condition of employment

People leadership and coaching experience, including developing high-performing teams

Talent acquisition experience, including recruiting and sourcing internal and external candidates

Experience supporting investment products and services, including annuities, in a client-facing or client-support environment

Ability to manage multiple priorities and drive accurate, timely processing across new business and servicing workflows

Preferred qualifications, capabilities and skills

Bachelors degree

Business development experience

Lead advice and annuity client support teams to deliver exceptional service, strengthen relationships, and drive growth.

Annuities and Advice Operations Manager, Executive Director

Full Job Description

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Full Job Description

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