Location: Wilmington, DE, United States

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager on the Agentic Experiences team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You own the agentic conversational container the persistent surface where customers meet our agents including the features and interactions within it and the strategy for rolling it out to customers. As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value in an experience whose behavior is probabilistic, not scripted. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and vision for the agentic conversational container that delivers value to customers

• Owns the features and interactions within the container conversation starters, chat and action history, and generative UI components and defines the multi-turn behavior, disclosure, confirmation, and fallback moments that make an agentic experience feel safe

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition, informed by conversation analytics and transcript review

• Owns the roll-out strategy: eligibility, phasing, controlled release, adoption targets, and the readiness criteria that gate each expansion

• Partners with Design, Tech, and other cross-functional teams on reusable conversational patterns

Required qualifications, capabilities, and skills

•   5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, including for AI-powered customer-facing features whose output is probabilistic rather than deterministic

• Working fluency in how modern agentic systems behave large language models, orchestration, context and memory 

• Experience defining quality measurement for AI experiences, such as evaluation design, human review, or guardrail testing

Preferred qualifications, capabilities, and skills

•   Demonstrated prior experience working in a highly matrixed, complex organization

•   Experience with conversational or assistant products, or generative UI assembled at runtime

•   Applied knowledge of accessibility standards in dynamic interfaces

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics