at ING Bank
OtherPosted 8 days ago
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**Lead Enterprise-wide Life Moments Transformation at ING (12-month FTC)** Shape banking futures by leading a high-profile, multi-stream program as our Life Moments Product Area Lead. Drive customer outcome initiatives, orchestrate cross-functional teams, and deliver best-in-class customer care transformation. Your proven track record in large-scale change, risk governance, and stakeholder management is crucial. Bring expertise in business, operations, and technology intersection for a 12-month fixed-term contract. ING, Australia's most recommended bank, values diversity, inclusion, and belonging. Join us and make a impacting difference!
- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
Shape the Future of Customer Outcomes at ING
At ING, we're committed to supporting customers through some of life's most significant moments with empathy, care and excellence. To strengthen how we support customers through complex life events and vulnerable customer journeys, we're establishing a dedicated Life Moments team.
As part of this transformation, we're seeking a Life Moments Product Area Lead (PAL) for a 12 months fixed term contract to lead a high-profile program focused on redesigning customer experiences, delivering customer outcome initiatives, strengthening governance and creating a sustainable future-state operating model.
This role has been created to provide end-to-end leadership across multiple streams of work, ensuring ING delivers better customer outcomes while driving meaningful business transformation.
Why Join the Life Moments Team?
This is a unique opportunity to lead a strategically important transformation program that will influence how ING supports customers when they need us most. You'll work across Product, Operations, Technology, Risk and Compliance, helping shape the future of customer care and operational excellence.
What You'll Do
- Lead a high-profile, enterprise-wide transformation program
- Create and execute an integrated roadmap across remediation, customer journey uplift and operational change
- Drive senior stakeholder engagement across Product, Operations, Technology, Risk, Legal and Compliance
- Establish governance, reporting and delivery disciplines
- Coach and lead a team of experts to achieve program outcomes
What We're Looking For
- Extensive experience leading large-scale transformation, remediation or business change programs
- Exceptional leadership and stakeholder management capability
- Strong customer focus combined with governance and risk expertise
- Proven ability to deliver outcomes in complex and ambiguous environments
- Experience working across business, operations and technology teams
About Us
At ING, were all about making life simpler and more rewarding for the people who bank with us, the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Skye Griffiths on skye.griffiths@ing.com (opens in new window)
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com (opens in new window)
Applications close Friday 21 August
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