at ING Bank
OtherPosted 8 days ago
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**Compliance Business Expert - Mortgages** Join ING as a **Compliance Business Expert - Mortgages** in our Home Tribe team. You'll develop new customer/product features and legal initiatives within Mortgage workflows. Key responsibilities include understanding and modifying mortgage workflows, translating legal requirements into business needs, managing asset maintenance, and providing clear delivery timelines. We're looking for a strategic thinker with a minimum of 4 years of experience in product design, experience in mortgages, and strong stakeholder management skills. **Apply now** to help shape our compliance future!
- Compensation
- Not specified EUR
- City
- Madrid
- Country
- Spain
Currency: € (EUR)
Full Job Description
At ING we are looking for Compliance business expert
Your role and work environment:
We are looking for a talented and enthusiastic Compliance business expertto join our Mortgage Team of Home Tribe in a squad that can help us develop new customer/product features and legal initiatives focused on Mortgage workflow
Your key responsibilities:
As Compliance business expert in Safe and Secure you will:
- Be responsible for understanding the current mortgage workflow in order to:
- Implement new business functionalities in the current mortgage application flow.
- Modify existing functionalities to comply with legal regulations.
- Find the right balance between implementing improvements and implementation costs in a workflow that is being phased out.
- Understand legal and regulatory requirements and translate them into business requirements.
- Manage asset maintenance by coordinating and prioritizing day-to-day incidents.
- Provide clear delivery timelines aligned with legal and audit deadlines.
- Coordinate follow-up on the assets different issues, driving progress and implementation within the tribe.
- Support PO to increase efficiency, reduce complexity, bringing the best experience in the moments of truth linked to mortgages and pursuing for innovative solutions
- Translate business needs in requirements for the implementation.
- Have a clear understanding of IT framework in ING and be acquainted with technology development.
- Be an expert of your product & service prioritizing on value delivered for our customers in short cycles, defining a first MVP and improving with the feedback gathered
- Be able to support complex and demanding environment, setting clear roadmaps and solving impediments
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!
A leader of our Orange Code culture displaying the following behaviors:
Contribution to the ING One Agile Way of Working and safeguard the Orange Code
Ability to assume personal responsibility and address customer needs. Focus is not on individual customers, but on the customer as a target group. You know what is going on with the customer, put yourself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
Problem analysis and judgement: Recognize key information, problem identification, research, various methods of analysis, establishment of connections and anticipation are key to your job. Strong analytical skills and a healthy level of curiosity are therefore vital.
Stay on top of trends and developments within their field and the market. Aside from that, it is of crucial importance to have knowledge of the customer's business and banking processes. Integrate acquired knowledge into performance of tasks.
Thinking in strategic terms. Based on professional expertise, a link is established between current events and business strategy and a long-term vision.
Initiative needed in improving products, processes and channel policies. Ensuring that creative ideas are also implemented.
Giving and asking for constructive feedback
By fulfilling the Compliance Business Expert role:
- Master or bachelors degree with a minimum of 4 years of professional experience in product design.
- Capability of translating business needs into delivery requirements, proven experience working with IT.
- Proven ability to prioritise and deliver technology solutions in complex, agile environments.
- Excellent stakeholder management and communication skills, with the ability to align diverse teams and negotiate priorities.
- Deep problem-solving capabilities and a proactive, can-do attitude to overcome delivery challenges.
- Experience in the mortgages or financial services domain, ideally with knowledge of credit operations.
- Passion for digital transformation and continuous improvement, with a focus on enhancing customer and operational outcomes.
- You ensure compliance with INGs policies and standards
- Excellent oral and written English skills
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesnt take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360 care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
International Remote work program.
Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
Were seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
- Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
- Check the senders email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
- No payments or banking details will ever be requested: If someone asks for this information, its a scam.
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- Sers responsable de comprender el workflow actual de Mortgage con el fin de
- Implementar nuevas funcionalidades de negocio en el flujo actual de la aplicacin de Mortgage.
- Modificar funcionalidades existentes para cumplir con las regulaciones legales.
- Encontrar el equilibrio adecuado entre la implementacin de mejoras y los costes de implementacin en un workflow que est siendo desfasado.
- Comprenders los requisitos legales y regulatorios y los traducirs en requisitos de negocio.
- Gestionars el mantenimiento del asset coordinando y priorizando incidencias del da a da.
- Proporcionars timelines de entrega claros alineados con los plazos legales y de auditora.
- Coordinars el seguimiento de los distintos issues del asset, impulsando el progreso y la implementacin dentro del tribe.
- Dars soporte al PO para aumentar la eficiencia, reducir la complejidad, aportando la mejor experiencia en los momentos de la verdad relacionados con Mortgage y persiguiendo soluciones innovadoras.
- Traducirs las necesidades de negocio en requisitos para la implementacin.
- Tendrs una comprensin clara del framework IT en ING y estars familiarizado/a con el desarrollo tecnolgico.
- Sers una persona experta en tu producto y servicio, priorizando el valor entregado a nuestros/as clientes en ciclos cortos, definiendo un primer MVP y mejorndolo con el feedback recogido.
- Sers capaz de dar soporte en un entorno complejo y exigente, estableciendo roadmaps claros y resolviendo impedimentos.
- Una persona lder de nuestra cultura Orange Code, mostrando los siguientes comportamientos:
- Contribucin al One Agile Way of Working de ING y proteccin del Orange Code
- Capacidad para asumir responsabilidad personal y abordar las necesidades del cliente. El foco no est en clientes individuales, sino en el cliente como grupo objetivo. Sabes qu est ocurriendo con el cliente, te pones en su lugar, evalas sus deseos y necesidades y te anticipas a ellos.
- Anlisis de problemas y juicio: reconocer informacin clave, identificacin de problemas, investigacin, diversos mtodos de anlisis, establecimiento de conexiones y anticipacin son clave en tu trabajo. Por ello, son esenciales unas slidas habilidades analticas y un nivel saludable de curiosidad.
- Mantenerte al da de las tendencias y desarrollos dentro de tu mbito y del mercado. Adems, es crucial tener conocimiento del negocio del cliente y de los procesos bancarios. Integrar el conocimiento adquirido en la ejecucin de tareas.
- Pensamiento estratgico. Basndote en tu expertise profesional, estableces un vnculo entre los eventos actuales y la estrategia de negocio y una visin a largo plazo.
- Iniciativa en la mejora de productos, procesos y polticas de canal. Asegurando que las ideas creativas tambin se implementan.
- Dar y solicitar feedback constructivo.
- Grado o mster con un mnimo de 4 aos de experiencia profesional en diseo de producto.
- Capacidad para traducir necesidades de negocio en requisitos de delivery, con experiencia demostrada trabajando con IT.
- Capacidad probada para priorizar y entregar soluciones tecnolgicas en entornos giles y complejos.
- Excelentes habilidades de gestin de stakeholders y comunicacin, con capacidad para alinear equipos diversos y negociar prioridades.
- Slidas capacidades de resolucin de problemas y una actitud proactiva, can-do, para superar retos de delivery.
- Experiencia en el mbito de Mortgage o en servicios financieros, idealmente con conocimiento de operaciones de crdito.
- Pasin por la transformacin digital y la mejora continua, con foco en mejorar los resultados tanto para clientes como para operaciones.
- Asegurar el cumplimiento de las polticas y estndares de ING.
- Excelente nivel de ingls oral y escrito.
Qu ofrecemos?
El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero qu hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el ms mnimo detalle.
Descubre lo que te est esperando!
S flexible, my friend
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestras personas clientas como de nuestras personas colaboradoras, decids conjuntamente qu das trabajas desde casa y qu das vienes a ING MAD para dar tu mejor versin. A tu manera.
Tarjeta restaurante.
Para que pensar qu comer no te quite tiempo ni te genere antojos.
Nuestra casa ser tu hogar.
En nuestras oficinas encontrars soluciones de movilidad elctrica, servicio mdico, peluquera, gimnasio, The Good Service (para ayudarte con tus gestiones) y mucho ms!
Seguro mdico.
Para ti y toda tu familia (cnyuge/pareja e hijas e hijos).
Seguro de vida.
Te ayudamos a proteger lo que ms te importa.
Retribucin flexible
Adems, disfrutars de nuestro modelo de retribucin flexible, a travs del cual, de una forma fiscalmente ms ventajosa, podrs acceder a otros servicios como guardera, abono transporte, ayudas a la formacin
Servicio de lanzadera gratuito en la empresa
No importa dnde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cmodamente a nuestra oficina de ING en Madrid.
Beneficios bancarios
Prstamos especiales con condiciones ms beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
Y podrs beneficiarte de nuestro plan de pensiones despus de 1 mes con nosotras y nosotros!
Ms vitalidad y ms sentimiento de pertenencia
Cuidado 360 de la persona empleada (fsico, mental, conexin social y propsito).
Servicio de fisioterapia en las oficinas.
Clnicas con deportistas profesionales de primer nivel mundial.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
Programa de trabajo remoto internacional.
Concenos
Somos un equipo de ms de 1.800 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para s mismas, proporcionndoles las herramientas que necesitan para llegar donde quieren.
Un banco 100 % digital, donde la tecnologa, la innovacin, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologas agile.
Y aunque estamos en Espaa, tenemos la suerte de trabajar en un banco internacional con presencia en ms de 40 pases.
Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusin y Pertenencia para fomentar una cultura de colaboracin e innovacin que represente a todos los colectivos de la sociedad.
Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambicin en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para nosotras y nosotros, pero tambin acompaamos a nuestras personas clientas cuando deciden emprenderlo.
Hacer que las cosas sucedan, ayudar a que otras personas tengan xito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar estamos deseando conocerte!
En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo.
Job Application Safety Reminder
Estamos detectando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar en posiciones de ING:
- Inscrbete solo a travs de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como su sistema interno de reclutamiento. Las candidaturas deben enviarse nicamente a travs de nuestro sitio oficial de carreras o mediante ofertas de empleo de ING en LinkedIn.
- Revisa cuidadosamente el remitente del correo electrnico: Las comunicaciones legtimas siempre procedern de @ing.com y/o @myworkday.com.
- Nunca se solicitarn pagos ni datos bancarios: Si alguien te pide esta informacin, se trata de un fraude.
