At ING, protecting our customers and the integrity of the financial system is a core priority. Our KYC (Know Your Customer) and Financial Crime Prevention (FCP) teams play a critical role in managing risk, meeting regulatory obligations, and continuously strengthening how we detect and prevent financial crime.

Our KYC Centre of Excellence (COE) team leads the first line implementation and execution of ING Australias KYC and FCP program, and were looking for a COE KYC & FCP Lead to join our Senior Leadership team.

In this role, youll set the strategic direction for KYC governance, analytics and program delivery, ensuring alignment with regulatory obligations, global standards and risk appetite. Reporting to the Head of KYC/FCP, youll lead a high-performing team and oversee a complex portfolio of regulatory, operational and change initiatives across the KYC function.

This is a hands-on leadership role where youll combine strategic oversight with execution driving data-led insights, strengthening controls, and embedding continuous improvement. Youll also represent the function at senior forums, influencing decision-making across local and global stakeholders.

This is a permanent role based in Sydney.

What youll do

• Own and deliver the end-to-end KYC program, including regulatory commitments, global initiatives and remediation activity.
• Lead governance and controls, ensuring risks, issues and actions are effectively identified, tracked and resolved.
• Oversee KYC analytics and performance reporting, delivering meaningful insights to support decision-making and risk management.
• Drive continuous improvement across AML systems, processes and customer due diligence practices.
• Provide clear, data-driven reporting to executive stakeholders and represent KYC at senior committees and governance forums.
• Lead cross-functional delivery, partnering with Risk, Compliance, Operations and Global teams to improve performance and outcomes.

What were looking for

• Strong AML/CTF and governance experience within Financial Services, with exposure to regulatory programs and risk environments.
• Proven experience leading large, high-performing teams in complex, fast-paced environments.
• Demonstrated ability to deliver strategic initiatives and manage cross-functional programs end-to-end.
• Strong understanding of Operational Risk Management frameworks and control environments.
• Experience engaging and influencing senior stakeholders, including presenting at executive level.
• Highly developed analytical and problem-solving skills, with the ability to translate regulatory requirements into practical outcomes.

Whats in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We cant wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Tuesday, the 23rd of June.

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