At ING we are looking for Client Tax Services Expert Lead 

Your role and work environment:

We are looking for a talented and enthusiastic Expert Lead to join our Client Tax Services Team of Financial Crime Prevention.

The responsibility of this team is to ensure end-to-end tax compliance for clients, especially in the Brokerage and investment products domainfrom the correct capture and maintenance of client tax attributes (tax residency, W-8/W-9, CRS/FATCA, etc.) to execution, reporting, and ongoing management of associated tax obligations.

Your key responsibilities:

As a Tax Services Expert Client Lead, you will:

• Define and lead the Client Tax Services (CTS) function in Spain, aligned with the Group model and fully integrated within KYC, ensuring end-to-end ownership of client taxation (from onboarding to filing and in-life management).
• Design and implement a scalable operating model for client tax services, with a strong focus on Brokerage and investment products, ensuring accurate capture, maintenance, and usage of client tax data.
• Act as the single point of coordination for client taxation, connecting business, KYC, technology, and corporate functions.
• Own the full tax reporting lifecycle:
  • Define and maintain the tax reporting catalogue
  • Design and document end-to-end processes
  • Collect, validate, and consolidate data
  • Submit filings to the Spanish Tax Agency (AEAT) and manage incidents (notifications, claims, refunds)
• Ensure compliance with local and international tax regulations, including CRS, FATCA, WHT, Double Tax Relief, and other taxes applicable to investment clients.
• Establish and maintain a robust Tax Control Framework, including internal controls, reporting, segregation of duties, and audit traceability.
• Lead risk management through KPIs, monitoring quality, timelines, operational incidents, and defect rates.
• Drive technology and data integration, working with internal systems, tax engines, and external providers to ensure efficiency and data quality.
• Lead audits and regulatory interactions, ensuring complete, accurate, and traceable evidence.
• Act as a strategic advisor to the business, anticipating regulatory impacts on new products, client segments, and the evolution of Brokerage.
• Drive transformation and continuous improvement, including digitalization initiatives and the use of AI in tax processes.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!

• 58 years of experience in banking taxation focused on investment clients/Brokerage and tax reporting.
• Proven experience leading teams or building functions from scratch, with strong end-to-end ownership.
• Hands-on experience with AEAT tax models and related processes.
• Strong knowledge of international taxation, including WHT, Double Tax Relief, CRS/FATCA, FTT, and Stamp Duty.
• Experience in regulated environments, interacting with auditors, regulators, and external advisors.
• Strong data and technology capabilities, including BI tools, tax engines, and system integrations.
• Analytical mindset with a strong focus on data quality.
• Transformation mindset, including the ability to leverage AI tools to improve efficiency and quality.
• Being a role model for the Orange code:
  • Ownership and delivery (make it happen)
  • Cross-functional collaboration
  • Proactivity and ability to anticipate regulatory changes
• Languages: Native Spanish and advanced English.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesnt take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360 care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

Were seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
• Check the senders email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested: If someone asks for this information, its a scam.

______________________________________________________

En ING estamos buscando Client Tax Services Expert Lead

Tu rol y entorno de trabajo:

Estamos buscando a una persona talentosa y entusiasta para unirse a nuestro equipo de Client Tax Services Team dentro de Financial Crime Prevention.
La responsabilidad de este equipo es garantizar el cumplimiento fiscal end-to-end de la clientela, especialmente en el mbito de Brokerage y productos de inversin, desde la correcta captura y mantenimiento de los atributos fiscales de clientes (residencia fiscal, W-8/W-9, CRS/FATCA, etc.) hasta la ejecucin, reporting y gestin continua de las obligaciones fiscales asociadas.

Tus responsabilidades clave:

Como Tax Services Expert Client Lead, te encargars de:

Definir y liderar la funcin de Client Tax Services (CTS) en Espaa, alineada con el modelo de Grupo y plenamente integrada dentro de KYC, asegurando la responsabilidad end-to-end de la fiscalidad de clientes (desde onboarding hasta filing y gestin durante el ciclo de vida).
Disear e implementar un modelo operativo escalable para los servicios fiscales de clientes, con un fuerte foco en Brokerage y productos de inversin, garantizando una captura, mantenimiento y uso precisos de los datos fiscales de clientes.
Actuar como punto nico de coordinacin para la fiscalidad de clientes, conectando negocio, KYC, tecnologa y funciones corporativas.
Liderar el ciclo completo de tax reporting:
o Definir y mantener el catlogo de reporting fiscal
o Disear y documentar procesos end-to-end
o Recopilar, validar y consolidar datos
o Presentar declaraciones a la Agencia Tributaria (AEAT) y gestionar incidencias (notificaciones, reclamaciones, devoluciones)
Garantizar el cumplimiento de la normativa fiscal local e internacional, incluyendo CRS, FATCA, WHT, Double Tax Relief y otros impuestos aplicables a clientes de inversin.
Establecer y mantener un slido Tax Control Framework, incluyendo controles internos, reporting, segregacin de funciones y trazabilidad de auditora.
Liderar la gestin de riesgos mediante KPIs, monitorizando calidad, plazos, incidentes operativos y tasas de defectos.
Impulsar la integracin tecnolgica y de datos, trabajando con sistemas internos, tax engines y proveedores externos para garantizar eficiencia y calidad de datos.
Liderar auditoras e interacciones regulatorias, garantizando evidencia completa, precisa y trazable.
Actuar como asesora estratgica para el negocio, anticipando el impacto regulatorio en nuevos productos, segmentos de clientes y la evolucin del Brokerage.
Impulsar la transformacin y la mejora continua, incluyendo iniciativas de digitalizacin y el uso de IA en procesos fiscales.

Qu estamos buscando?

Quieres saber si este puesto est hecho para ti? Estas son algunas de las cualidades que ms valoramos para este rol. Y si encajas no dudes en aplicar!

58 aos de experiencia en fiscalidad bancaria enfocada a clientes de inversin/Brokerage y reporting fiscal.
Experiencia demostrable liderando equipos o construyendo funciones desde cero, con una slida responsabilidad end-to-end.
Experiencia prctica con modelos fiscales de la AEAT y procesos asociados.
Slido conocimiento de fiscalidad internacional, incluyendo WHT, Double Tax Relief, CRS/FATCA, FTT y Stamp Duty.
Experiencia en entornos regulados, interactuando con auditora, reguladores y asesora externa.
Fuertes capacidades en datos y tecnologa, incluyendo herramientas de BI, tax engines e integraciones de sistemas.
Mentalidad analtica con fuerte foco en la calidad de datos.
Mentalidad de transformacin, incluyendo la capacidad de aprovechar herramientas de IA para mejorar eficiencia y calidad.
Ser un/a referente del Orange code:
o Ownership y delivery (make it happen)
o Colaboracin cross-functional
o Proactividad y capacidad de anticiparse a cambios regulatorios
Idiomas: espaol nativo e ingls avanzado.

Qu ofrecemos?

El tiempo que pasas trabajando, los retos que afrontas o los aprendizajes que obtienes son muy importantes, pero qu pasa con tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el ms mnimo detalle.

Descubre lo que te espera!

Be flexible my friend.
Nuestro modelo se basa en flexibilidad y responsabilidad. Teniendo en cuenta tanto a clientes como a compaerxs, decids conjuntamente qu das trabajas desde casa y cules vienes a ING MAD para dar lo mejor de ti. Do your thing.

Restaurant card.
Para que pensar en qu comer no te quite tiempo ni ganas.

Our house will be your home.
En nuestras oficinas encontrars soluciones de movilidad elctrica, servicio mdico, peluquera, gimnasio, The Good Service (para ayudarte con tus gestiones) y mucho ms!

Health insurance.
Para ti y toda tu familia (cnyuge/pareja e hijxs).

Life insurance.
Te ayudamos a proteger lo que ms importa.

Flexible remuneration.
Adems, disfrutars de nuestro modelo de retribucin flexible, con ventajas fiscales para acceder a servicios como guardera, tarjeta transporte, ayudas a formacin

Free company shuttle.
No importa dnde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cmodamente a nuestra oficina de ING en Madrid.

Banking benefits.
Prstamos especiales con condiciones ventajosas.
Condiciones especiales de hipoteca tras 6 meses trabajando en el banco.
Y podrs beneficiarte de nuestro plan de pensiones tras 1 mes con nosotrxs!

More vitality and more belonging
Cuidado 360 de la plantilla (fsico, mental, conexin social y propsito).
Servicio de fisioterapia in situ.
Clnicas con deportistas profesionales de primer nivel.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
Programa de International Remote Work.

Concenos

Somos un equipo de ms de 1800 personas que compartimos una idea: aportar nuestro granito de arena para ayudar a nuestra clientela a construir un futuro mejor, proporcionndoles las herramientas necesarias para llegar donde quieren.

Un banco 100% online donde la tecnologa, la innovacin, la simplicidad y la transparencia son los principales ingredientes, y pionero en el uso de metodologas giles.

Y aunque estamos en Espaa, tenemos la suerte de trabajar en un banco internacional con presencia en ms de 40 pases.

Estamos orgullosos/as de contar con un equipo diverso y estamos comprometidos/as a seguir desarrollando una cultura de Diversidad, Inclusin y Belonging que fomente la colaboracin y la innovacin, representando a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambicin en Sustainability es Empowering (y)our Sustainability journey. Estamos recorriendo este camino, para nosotrxs, pero tambin acompaamos a nuestra clientela cuando decide emprenderlo.

Hacer que las cosas ocurran, ayudar a otras personas a tener xito, estar siempre un paso por delante ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar tenemos muchas ganas de conocerte!

En ING, perteneces tal como eres. Contratamos y acompaamos a las personas por su talento y su potencial y sabemos que cuando puedes ser t mismo/a, haces tu mejor trabajo.

Recordatorio de seguridad en la solicitud de empleo

Estamos viendo un aumento en ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar a roles en ING:
Aplica nicamente a travs de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como sistemas internos de seleccin. Las candidaturas deben enviarse nicamente a travs de nuestro site oficial de empleo o de ofertas de ING en LinkedIn.
Comprueba cuidadosamente el email del remitente: La comunicacin legtima siempre provendr de @ing.com y/o @myworkday.com.
Nunca se solicitarn pagos ni datos bancarios: Si alguien te pide esta informacin, se trata de una estafa.