Senior Analyst | Fiducre Accounting

Make an Impact in Banking Operations and Financial Services

At ING, we believe banking should make life simpler, not more complicated. That's why we are continuously improving how we support customers, manage financial processes, and deliver operational excellence.

We're looking for a detail-oriented and analytical Senior Analyst, Fiducre Accounting to join our team. If you enjoy solving problems, working with financial data, collaborating with international stakeholders, and finding ways to improve processes, this could be the next step in your career.

Role Summary

As a Senior Analyst, you will support Fiducre receivables portfolios through end-to-end accounting, payment processing, and administrative activities. You will play a key role in ensuring transactions are completed accurately, efficiently, and in accordance with regulatory requirements and company policies.

You'll work closely with various business stakeholders to resolve operational issues, maintain high-quality records, and contribute to continuous improvement initiatives that help enhance the customer and business experience.

About the Team

The Fiducre Accounting team supports critical banking operations by managing receivables-related activities, ensuring accurate financial processing, and maintaining strong operational controls.

You will collaborate with teams across Accounting, Recovery, Compliance, Legal, and other business functions while gaining exposure to international banking operations and complex financial processes. The team values partnership, accountability, continuous learning, and operational excellence.

What You'll Do

• Process accounting, payment, and administrative transactions accurately and within agreed service levels.
• Review and validate financial and operational information for accuracy, completeness, and consistency.
• Perform quality checks and investigate discrepancies, exceptions, and non-standard cases.
• Maintain accurate accounting and operational records for receivables portfolios.
• Support operational reporting and portfolio monitoring activities.
• Collaborate with internal and external stakeholders to resolve operational concerns.
• Ensure compliance with procedures, controls, policies, and regulatory requirements.
• Contribute to productivity, quality, and turnaround-time goals.
• Identify opportunities to improve processes, reporting, controls, and data quality.
• Support testing activities, projects, and process implementation initiatives.
• Provide support in handling complex operational requests and issue resolution.

What We're Looking For

• College degree or equivalent professional experience.
• Experience in banking operations, accounting, finance, collections, receivables management, shared services, or BPO environments.
• Strong analytical and problem-solving capabilities.
• High attention to detail and commitment to quality.
• Experience handling financial, numerical, or administrative transactions.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal English communication skills.
• Ability to work independently and collaborate effectively with stakeholders.
• Ability to manage multiple priorities while meeting deadlines.
• Continuous improvement mindset and willingness to learn new processes and systems.

What We Offer

• Opportunity to build expertise in accounting operations, receivables management, and banking processes.
• Exposure to a global organization and international stakeholders.
• Continuous learning, certification, and development opportunities.
• A collaborative and diverse work environment where your ideas are valued.
• The opportunity to contribute to process improvements that make a real business impact.
• Career growth within one of the world's leading digital banks.

Diversity & Inclusion

Don't meet 100% of the qualifications? Don't let that hold you back. Studies show that many talented professionals apply only when they meet every requirement. If this role excites you and your experience is relevant, we'd love to hear from you.

How to Apply

Click the application button on our careers site and submit your application through Workday. We look forward to learning more about your experience and career aspirations.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these important guidelines:

• Apply only through official ING platforms and career channels.
• ING uses Workday as its recruitment system. Applications should only be submitted through our official careers site.
• Verify that communications come from legitimate@ing.com or@myworkday.com email addresses.
• ING will never ask applicants for payments, fees, or banking information during the recruitment process. If someone requests this information, it is a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible while ensuring you work with integrity and keep customers' interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than ING.