at ING Bank
OtherPosted 10 days ago
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**Analyst: Payment Processing & Resolution** | - **Responsibilities**: Handle cross-border & direct debit payment requests, escalations, and investigations. Ensure timely resolution and compliance with risk and regulatory requirements. Collaborate internally and internationally to enhance service quality and client experience. - **Required Skills & Experience**: Proven expertise in payment processing (2+ years), familiarity with global payment systems, strong analytics and problem-solving skills. Proficiency in banking regulations, risk management, and process improvement methodologies. Experience with transaction systems and databases. - **Keywords**: Payment processing, transaction investigations, risk management, regulatory compliance, service quality improvement, client experience enhancement, cross-border payments, direct debit, global stakeholder coordination, process improvement.
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Full Job Description
Responsible for handling payment-related requests, escalations, and investigations across international, domestic, and direct debit transactions. The role ensures timely resolution of payment issues, compliance with risk and regulatory requirements, and close coordination with internal teams and global stakeholders. The position also supports process improvement initiatives to enhance service quality, reduce manual exceptions, and improve client experience.
