at ING Bank
OtherPosted 3 days ago
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**Analyst** supports ING customers by managing request processing, troubleshooting, and collaboration. Utilizes tracking tool for daily reviews, ensures timely complaint resolution, and contributes to knowledge base. Requires problem-solving skills and strong communication. Experience handling inquiries and using compliance processes essential.
- Compensation
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- City
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- Country
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Currency: Not specified
Full Job Description
- Handles daily processing and hand-over of all customers requests, investigation of customers queries and coordination with internal stakeholders for resolution.
- Keeps tracking tool updated and performs daily review of inflow and outflow of requests.
- Ensure effective and timely resolution of customer complaints and requests and monitoring, timely escalating blocking issues to Circle Lead.
- Explores solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the clients context and actively contributes to INGs library of client solutions.
- Provides relevant information and expertise on business presentations, reporting, training, and other similar activities.
- Adheres to risk and compliance processes.
- Participates in Process Improvement Activities.
- Participates in Audit related and BCP Activities.
