About the business area

Relationship Management focuses on building strong client relationships, understanding customer needs, and connecting them with the right financial products and services to help them grow.
Business Analysis and Consulting supports this work by working directly with customers, identifying business needs, improving processes, solving problems, and helping teams deliver change more effectively for customers.

Who you are

Youre curious, open-minded and interested in exploring a career where customers, technology, problem-solving and impact come together. You dont need to be a banking expert what matters is your willingness to learn, your interest in working with others and your motivation to grow.

You could be a great fit if you enjoy understanding what people need, communicating clearly and finding practical solutions. Youre comfortable asking questions, analysing information and bringing ideas forward. You may also be interested in how organisations make decisions, measure value and deliver change.

The programme is particularly suited to students who want to understand retail banking from the customers perspective while also exploring how commercial thinking, digital capability and strategic execution help shape the future of banking.

What you'll do

Well assess your skills, and guide you to the business line which best fits your skills. Over four days, youll explore a business area based on your potential skills in either Retail Banking or Commercial Banking.
You could discover how Retail Banking supports customers in moments that matter, including everyday banking, complaints, disputes, and fraud prevention. Through practical activities, youll explore real customer journeys, understand the gap between policy and customer experience, and consider how products and processes can create better outcomes while managing conduct and operational risk. Youll also explore how digital channels are designed and improved across app and web journeys. Youll consider customer friction, adoption, experimentation, data and the responsible use of AI - including how technology can support customers without losing sight of fairness, security and human judgement.

You could gain insight into Commercial Banking and how teams support businesses and entrepreneurs. Youll learn how colleagues connect customer and client needs to products and services, assess value, prioritise activity and build effective business cases.

Youll work through interactive exercises, analyse information, solve business challenges and present your thinking. Youll also hear from graduates and senior colleagues about their roles, career journeys and experiences at HSBC.

What you'll learn

Over four days, youll build a practical understanding of how modern banking works whilst developing skills you can use well beyond the programme. Youll strengthen your confidence in analysing information, solving business challenges and presenting your thinking clearly. Youll also learn how relationship-focused and back-office roles support customers and businesses in different ways, helping you understand where your strengths might fit best. Through interactive activities and conversations with graduates and senior leaders, youll gain a clearer picture of the skills these careers really require - and what you dont need to know yet. By the end, youll leave with more clarity, stronger confidence and a better sense of your next step.

Where you'll work

Youll spend time exploring either our Commercial Banking or Retail Banking business lines, exploring environments that support business clients or individual customers. Youll see how relationship-led teams work with specialist functions to deliver joined-up support, while gaining insight into how customer and client banking works in practice. Over the programme, youll experience different team cultures, hear from colleagues across levels and get a feel for how customer and client-focused banking works in practice. Expect a welcoming environment designed to help you build confidence, connections and career insight.

Eligibility Criteria

To be eligible, you must:

• Be available to join the full four-day, in person insight event, in Birmingham on 5th- 8th April 2027, from 9:00 17:00 each day
• Be on track to achieve a 2:1 undergraduate degree, or above
• Be fluent in English
• Be either in your first-year of undergraduate study(graduating 2029), first-year of undergraduate study with the option for a placement year (graduating 2030), 2nd year of a four-year undergraduate degree (graduating 2029), or 2nd year of an integrated masters course (graduating 2029)
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without requiring HSBC visa sponsorship 

   

This programme is a fast-track pathway to the Internship, or Work Placement Programmes which are considered a conversion route to the Retail Banking or Commercial Banking Graduate Programme. We therefore can only progress applications from candidates who can demonstrate that they are eligible to work in the UK without HSBC sponsorship for the full duration of, and beyond, the graduate programme end date. 

We cannot progress applications from candidates who apply with a student visa as you would not be eligible for sponsorship by HSBC when your current visa expires. You will need to confirm what visa you hold, if any, and its expiry date when you apply for us to verify your eligibility. 

Additional information

We only accept one application per recruitment cycle so please take time to explore our opportunities before applying as we may not be able to transfer your application to other vacancies.

Applications will be reviewed on a rolling basis and we may close this vacancy earlier than the advertised closing date if we receive a high volume of applications. Please apply as soon as possible to be considered.