at HSBC
OtherPosted 15 days ago
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**Technical Support Specialist** Lead HSBC Life's insurance sales support, empowering the team with legislative, regulatory guidance, and technical expertise. Enhance productivity, improve client satisfaction, and drive revenue growth. Key skills: Insurance sales/process experience, strong communication, time management, and multilingual proficiency in English, Cantonese, and Mandarin. Ideal candidate has a proven track record in enhancing sales quality, excellent organizational skills, and a collaborative mindset. Join a dynamic team dedicated to delivering life insurance solutions across the Asia-Pacific region.
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Full Job Description
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Technical Support Specialist.
In this role you will:
- Provide legislative and regulatory support / guidance to Premier and Advance Wealth Sales force and significantly improve productivity of the sales force by providing superior support
- Provide internal technical consultancy in all aspects of insurance sales
- Work with Head of Technical Support to share best practices and supporting the development of performance of the network teams
- Support frontline sales staff in improving client satisfaction, sales quality, relevant product penetration and deepening and building the client relationship with HSBC while ensuring we maintain a profitable scale and increase revenue per client
- Drive market leading standards for conduct and controls in line with HSBC Values and expectations
To be successful you will need:
- Experience in Insurance sales, process or back office.
- Strong communication, time management and organizational skills
- Must be a team player, enthusiastic in driving and implementing communication plans
- Excellent command of spoken and written English and Cantonese, good spoken Mandarin is an added advantage
HSBCLife2026
