If youre looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role of

Senior Tech Specialist

Role purpose

An Senior Tech Specialist (MQ Specialist) role combines business-critical technology with genuine modernisation: youll work with IBM MQ on mission-critical platforms (z/OS, Linux, IBM i and/or NonStop), where your work has a direct impact on service continuity and the customer experience. It also offers a well-rounded technical challenge by bringing together automation and operations as code, observability/AIOps, and practical cyber security (patching, CVE remediation, hardening, and TLS), enabling you to reduce incidents and eliminate repetitive work through measurable improvements.

An MQ Specialist role combines business-critical technology with genuine modernisation: youll work with IBM MQ on mission-critical platforms (z/OS, Linux, IBM i and/or NonStop), where your work has a direct impact on service continuity and the customer experience. It also offers a well-rounded technical challenge by bringing together automation and operations as code, observability/AIOps, and practical cyber security (patching, CVE remediation, hardening, and TLS), enabling you to reduce incidents and eliminate repetitive work through measurable improvements.

Main activities:

• Ensure IBM MQ operations across z/OS, Linux, IBM i and/or NonStop, with a focus on security, stability and efficiency.
• Drive automation and operations as code to reduce manual tasks and errors (scripts/playbooks/runbooks).
• Standardise configurations and preventive controls (pre-/post-checks) for changes and deployments.
• Implement advanced observability (metrics, logs, dashboards) and actionable alerts to reduce MTTR.
• Apply analytics/AI (AIOps) for anomaly detection, event correlation and capacity forecasting.
• Manage the patch/fix pack/PTF lifecycle and ensure evidence of installation and testing.
• Lead vulnerability remediation (CVEs) and hardening (TLS/mTLS, certificates, least privilege).
• Plan and execute upgrades, keeping MQ on IBM-supported versions and avoiding end-of-support.
• Coordinate with application, infrastructure, network and security teams, and manage IBM cases (PMRs) where applicable.

Requirements

• Intermediate level of written and spoken English - Mandatory
• Knowledge in Websphere MQ, IIB IBM Integration Bus ACE App Connect Enterprise.
• Multi-platform knowledge (z/OS (mainly), Linux, IBM i, NonStop).
• Administration and troubleshooting of **IBM MQ** (objects, channels, security, logs, DLQ).
• Experience with patching/upgrades and change management, including testing and rollback.
• Strong knowledge of TLS/certificates and security controls.
• Ability to automate (scripting and/or tools such as Ansible or other corporate tooling).
• Continuous improvement mindset: measure, simplify, standardise.

Youll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Mxico) Private LTD***