at HSBC
OtherPosted 11 days ago
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**Senior Customer Service Officer - Securities and Retail Margin Services, Hang Seng Bank** Hang Seng seeks a Senior Customer Service Officer to handle premium customers' securities and FX margin trading enquiries. This role requires strong industry knowledge, excellent customer service skills, and the ability to execute customer dealing orders promptly and accurately. Key responsibilities involve handling complaints, ensuring regulatory compliance, and driving operational efficiency. The successful candidate should hold a diploma or degree, pass HKSI exams, and have proven experience in retail banking with knowledge of securities trading or FX margin trading operations. Mandarin proficiency is advantageous. Interested professionals with strong communication, problem-solving, and resilience skills are encouraged to apply.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join Hang Seng and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer, Securities and Retail Margin Services.
Principal responsibilities
- Handle securities and FX margin trading enquiries from premium customers
- Provide excellent customer services and execute customer dealing orders promptly and accurately
- Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
- Propose and implement streamlining initiatives to improve operational efficiency
Requirements
- Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
- Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
- Proven experience in retail banking with knowledge of securities trading or FX margin trading operations
- Willing to work shift hours
- Ability to communicate effectively, embrace change and overcome challenges
- Ability to be resilient in face of difficult situations
- Strong desire to learn and resolve problems in a new way
- Strong self-motivation, with the ability to work independently and under pressure
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
RBW
Youll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank
Issued by Hang Seng Bank Limited
