at HSBC
OtherPosted 11 days ago
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**Project Manager, Client Connectivity** Manage multiple onboarding projects, driving client connectivity to HSBC Digital Channels (HSBCnet, Treasury API, H2H, SwiftNet). Identify technical blockers and ensure client satisfaction. Requires project management experience, understanding of payment types and industry standards, and strong communication skills. Build client relationships and support strategic business priorities while driving time-to-revenue for high-value clients.
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Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high calibre professional to join our team as a Project Manager, Client Integration, within our Client Implementation team.
At HSBC, our Global Payment Solutions (GPS) Client Implementation team are dedicated to enhancing client experience and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.
The role of a Project Manager, Client Integration, is critical to ensure the technical aspects of a clients project align with their business objectives, and that the resulting solutions are robust, scalable, and efficient. The successful candidate will manage several top tier clients.
In this role you will:
- Manage multiple projects to on-board clients to HSBC Digital Channels (HSBCnet, Treasury API, H2H and SwiftNet).
- Help identify and highlight technical blockers that may affect a successful implementation to maintain a best-in-class customer experience.
- Awareness of both the wider financial and technical environment of the clients business.
- Employ logical problem-solving skills to both the clients and Banks satisfaction.
- Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.
- Build trusted relationships with clients through effective communication, understanding their business needs, and ensuring satisfaction with the onboarding process.
- Communicate with stakeholders sharing project status, risks, and issues.
- Manage a varied portfolio of global integration projects.
- Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients.
- Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score.
To be successful you will need:
- A good understanding of Payment Types Regionally & awareness Globally
- A good understanding of the various industry standard formats (including ISO20022), testing processes and methodologies.
- Experience of project management desirable
- Experience of working in customer facing roles desirable
- Strong communication and presentation skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both customers and internal stakeholders.
- Additional languages are an asset.
Opening up a world of opportunity
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