at HSBC
OtherPosted 13 days ago
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**Project and Programme Management** professional needed to drive operational excellence within HSBC's GCOO organisation in Asia & Middle East. This role involves translating COO transformation strategies into process improvement programmes, leading end-to-end process mapping, and implementing improvements. Key responsibilities include quantifying inefficiencies, designing simplified processes, deploying process mining tools, managing initiative pipelines, and partnering with stakeholders. The ideal candidate will have 7-10 years in process excellence, proven track record in process redesign, Lean/Six Sigma expertise, familiarity with process mining tools, and strong stakeholder management skills. Join HSBC for an impactful career in a diverse, inclusive environment.
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Full Job Description
We are currently seeking a high calibre professional to join our team as a Project and Programme Management.
In this role you will:
- Support the Process Excellence pillar agenda, translating the COO transformation strategy into a prioritised, sequenced programme of process improvement initiatives.
- Lead end-to-end process mapping and diagnostics across COO-managed workflows, quantifying inefficiencies, duplication, rework, and handoff delays.
- Design and implement simplified target-state processes, ensuring changes are embedded and sustained through updated procedures, controls, and training.
- Build and manage a pipeline of simplification initiatives, tracking throughput improvements, cycle-time reduction, and capacity release outcomes against agreed targets.
- Oversee deployment of process mining tooling, using data-driven insights to surface improvement opportunities at scale.
- Partner with IWPB Business Managers, Transformation Leads, and CIB Division COOs to align simplification priorities with business demand, capacity constraints, and dependencies.
- Set practice standards and develop capability for the Process Excellence Business Analyst, ensuring consistent methodology and high-quality analytical output.
- Represent the Simplify & Rewire pillar in senior COO/CEO governance forums, providing concise, delivery-grounded updates on progress, risks, decisions required, and outcomes.
To be successful you will need:
- 710 years experience in process excellence, operational improvement, or business transformation within financial services.
- Proven track record delivering end-to-end process redesign from diagnostic through implementation and sustained adoption.
- Strong expertise in process mapping and Lean/Six Sigma; Green/Black Belt certification advantageous but not mandatory.
- Familiarity with process mining/analytics tooling (e.g., Celonis, UiPath Process Mining, Python) and ability to translate outputs into actionable improvement narratives.
- Strong stakeholder management and communication skills, with experience influencing senior leaders and driving cross-functional alignment across IWPB/CIB or similar environments.
- Degree-level education (or equivalent); MBA or professional process qualification advantageous.
