Some Careers Grow Faster Than Others.

If youre looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Group Chief Operating Office (GCOO) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high-caliber professional to join our team as Operations Assistant, Payment Services.

Roles & Responsibilities:

In this role, you will:

Impact on the Business/Function

• Maintain and improve the delivery of superior customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Identifies best practice opportunities within the team and across BS locations.

Customers / Stakeholders

• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customers expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)

Leadership & Teamwork

• Provides support and guidance to new operational staff to meet expected standards and objectives.
• Contributes to the creation of a supportive work environment driven by HSBC values.
• Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

Operational Effectiveness & Control

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards
• Demonstrate ways to increase productivity in the process

Qualifications & Experience

• Good knowledge of the products/systems/applications used in the operational environment.
• Strong interpersonal skills.
• Effective communication skills.
• Proven track record towards high level of customer service.
• Prior experience and background in operations or customer services would be an advantage.