Some careers have more impact than others.

If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - CRM.

Principal responsibilities

Project Management

• Work with multiple stakeholders on projects. Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and CRM functions.
• Keep self and team updated of changes in the business / regulatory environment on an ongoing basis, so as to be able to anticipate customer needs, and support non-BAU projects / ad-hoc analysis as relevant, ensuring key takeaways are clearly articulated.
• Develop strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise.

Communication Design

• Develop proficiency in project management and CRM systems analysis skills. Maintain a high level proficiency in programming languages. Provide technical analysis and solutions; sets technical directions; Act as a SME for the functional area.
• Solve technically complex programming projects in assigned area. Translate loosely defined business problems into a set of objectives, criteria and logical specification so a programming solution can be developed. Develop, test and write highly complex application programs, queries and profiles aligned to business goals.

Leadership and Team Work

• Continuously identify areas for improvement and drive initiatives to enhance team productivity and quality of work.
• Completion of necessary functional trainings and Group/ Region Mandated Trainings related to the process.

Process Efficiency and Controls

• Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently.
• Sets up QA/QC framework and ensures adherence and constant improvements.

Requirements

• Bachelors or Masters degree from reputed university with specialization in numerical discipline and concentration in computer science, information systems or other engineering specializations.
• Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is advantageous.
• Good knowledge of programming tools, preferably with proficiency in any one or combination of tools such as SQL, Python, Qlik, R, VBA, Unix, SAS, CRM tools such as PEGA, other BI tools & Data technologies across any of the platforms UNIX, mainframe or Windows.
• Familiar with Cloud Computing Platforms such as AWS, GCP.
• Data Modeling, Adobe Analytics and or exposure to Data Quality assessment and control (IBM MDM, Reference Data Management) is a plus.
• Ability to comprehend intricate and diverse range of business problems and analyse them with limited or complex data and provide a feasible solution framework. Experience on working on Data/Information Management projects of varying complexities.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

Youll achieve more when you join HSBC.

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