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Business Description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join the IWPB team.

Principal Responsibilities

The incumbent will be responsible for facilitation of the asset sales process including customer interface, document completion, interaction on behalf of RMs with builders/societies in case of mortgage cases, discrepancy resolution etc.

• Would be responsible for Asset Product Disbursal of the region
• Facilitate business new as well as existing cases with the branch asset specialists.
• Develop an expert knowledge of customer base, market trends, and competitor activities to manage strategic direction.
• Engage with builders, brokers and other intermediaries to develop business for the region.
• Daily co-ordination with internal stakeholders such as underwriting, Legal, etc. for pre & post approval activities.
• Provide dedicated back-end support to Branch RMs in the login, approval and disbursal of their applications.
• Interact with senior business managers to identify peer company best-in-class service practices & technologies
• Operational effectiveness: Ensure that discrepancy rates of pre & post approval applications are within acceptable benchmarks
• Ensure NIL fraudulent application.

Qualifications - External

• Graduate/ Post Graduate in any discipline with 4-7 years of relevant experience

Pro-tip : Familiarity with AI-enabled tools is an advantage.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India