Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers.

People Responsibility: No

Reports To: KYC Operations Manager

Role Purpose

1. The purpose of this role is to ensure that transactions are processed accurately and that transactions are passed without defects.

Job Contents

1. The job holder may be required to process the opening or existing customer from initial instruction via any channel and to amend, cancel or close existing products or services and/or the administration of products.
2. This includes Client due diligence on-boarding checks as defined by the Global Standards Programme.
3. May process ongoing or remediation activity relating to Customer Due Diligence (CDD) and Know Your Customer (KYC) checks.
4. In addition, the job holder may be required to provide FATCA/CRS data capture, remediation, periodic monitoring and independent quality assurance services to xLoB and involved in manual update and exception handling of source system data in CTCR reporting tool during annual FATCA/CRS reporting.
5. The job holder will also be required to comply with controls and the need to be able to demonstrate compliance and controls, to maintain HSBC internal standards, including timely implement on internal & external audit points together with any issues raised by regulators, to implement the Group Policy, to award of the operational risk associated with their roles, and to ensure all actions during their employments with HSBC take account of the likelihood of operational risk occurring.

Skills Requirements

1. University Graduate or above.
2. Banking operation knowledge.
3. Excellent English spoken and written communication skills.
4. Works well in a team, proactive, and willing to learn.
5. Ability to work well under pressure with high degree of accuracy.
6. Familiar with banking procedures, such as SOP, DIM, operation systems.
7. Sufficient internal control regulations & knowledge.
8. Sufficient MS office and well communication skill.
9. Prior financial crime on KYC/CDD related knowledge/experience a plus.

License/Qualification Requirement

N/A