at HSBC
OtherPosted 15 days ago
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**International Wealth Hub, AVP, Premier Elite Service Manager.** Drive operational excellence and enhance customer experience for HSBC's premier banking clients. Manage dedicated support to Relationship Managers, ensure high operational compliance, and resolve customer feedback/complaints. Proactively identify service gaps and improve processes. **Requires advanced retail-banking experience, strong customer service skills, and bilingual English and Chinese proficiency. Collaborative and driven self-starter needed.**
- Compensation
- Not specified
- City
- Singapore
- Country
- Singapore
Currency: Not specified
Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a International Wealth Hub, AVP, Premier Elite Service Manager.
In this role you will:
Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
Deliver high standards of service by ensuring efficient, timely and quality support to customers
Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
Enhance customer experience by proactively identifying service gaps and recommending process improvements
Provide all other aspects of administrative support that may be required from time to time
To be successful you will need:
Advanced working experience in a retail-banking environment
Strong customer service orientation, with self-motivation and ability to work under pressure
A self-starter and good team player with drive for success and achievement
Possess excellent interpersonal and communication skills
The ability to engage and communicate effectively in both English and Chinese (spoken and written) will be an added advantage to meet business needs.
Youll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Singapore) Limited
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