at HSBC
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**General Banking Manager | Hang Seng Bank** Lead customer service, drive business growth, and cultivate your career at Hang Seng Bank's Retail Distribution division. The General Banking Manager role requires a high-calibre professional to provide outstanding retail banking services, identify customer needs, and proactively promote banking solutions. Maintain operational risk awareness and adhere to policies. Training will equip you with a wide spectrum of retail banking knowledge for future advancement as a Relationship Manager. Key Skills: Customer service, sales orientation, communication, customer centricity, Agile environment, HKIB certifications (advantage). Education: University degree / Associate degree holders or HKCEE / HKDSE holders with 1 year of relevant experience. Fresh graduates welcome. Work Location: Subject to change upon joining; proficiency in English, Chinese, and Putonghua is required. Attractive basic salary, healthcare insurance, and career advancement opportunities await you.
- Compensation
- Not specified HKD
- City
- Hong Kong
- Country
- Hong Kong
Currency: $ (HKD)
Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join Hang Seng and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
- Attractive basic salary
- Healthcare insurance coverage including yourself and your family
- Retirement benefit scheme with employers contribution
- Employee Share Purchase Plan
- Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
- Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
- Recognizable corporate training and development program
- Progressive career advancement opportunities
- Provide quality customer service to our retail customers in branch network
- Proactively identify customer needs and offer appropriate banking services and solutions
- Participate in promotional campaigns to acquire new business and strengthen customer loyalty
- Maintain awareness of operational risks and adhere to relevant policies and guidelines
- University degree / Associate degree holders; or HKCEE / HKDSE holders with at least 1 year of working experience in any industry, preferably in financial institution
- Fresh graduates are welcome for entry-level
- Relevant professional qualification in insurance and investment is an advantage
- Strong service and sales orientation, self-motivated with good communication skills
- Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Ability to manage complex interactions effectively
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Take a look of the below video for more information of the role:
https://www.youtube.com/watch?v=UozihlTnV1I
Work location will be subject to change and to be decided by Line Management upon joining.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.
RBW RBW2026 rbwfreshgrad
Youll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
