Ready to shape AI-enabled CRM architecture at enterprise scale?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the worlds most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

As Associate Director, Solution Architecture youll define end-to-end solution architecture for CRM platforms including microservices, integrations and AI-enabled capabilities. Youll set the architectural direction across CRM, legacy systems and third-party vendors using scalable secure patterns. A core part of the role is designing and delivering enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI. Youll also own delivery assurance across engineering standards, CI/CD readiness and production quality so solutions perform reliably in live environments. Success means clear architecture artefacts, strong integration outcomes and AI patterns that can be reused and governed across teams.

What you'll be doing

• Define end-to-end solution architecture for CRM platforms including microservices integrations and AI-enabled capabilities
• Produce architecture artefacts including HLD/LLD API contracts and data flow designs
• Own engineering delivery assurance across coding standards CI/CD readiness and production quality
• Oversee integration across CRM legacy systems and third-party vendors using scalable secure patterns
• Design and deliver enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI
• Establish AI architecture patterns including RAG prompt orchestration model routing and evaluation frameworks
• Strengthen operational excellence through monitoring observability incident management and performance optimisation
• Shape future-state architecture and cloud-AI roadmap decisions across CRM and integration ecosystems

What we're looking for

• Bring strong experience in Azure cloud services including Functions APIM Service Bus and Application Insights
• Demonstrate deep expertise in AI engineering including Azure OpenAI RAG design prompt engineering and model evaluation
• Show proven experience designing CRM integration architectures including APIs event-driven patterns and workflow orchestration
• Apply a strong software engineering background including .NET-Python microservices testing and performance optimisation
• Use hands-on experience with CI/CD infrastructure as code and DevOps practices to improve delivery outcomes
• Apply expertise in observability and production readiness including monitoring SLAs-SLOs and resilience testing
• Demonstrate understanding of cross-cloud architecture including GCP Vertex AI and multi-cloud considerations
• Communicate effectively with stakeholders to influence architecture decisions across teams

Building AI-first CRM foundations

This is a chance to set the architecture that underpins how CRM platforms integrate, scale and deliver AI-enabled capabilities. Youll turn complex requirements into clear solution designs and reusable patterns that teams can implement with confidence. If you want to shape cloud and AI decisions across an enterprise ecosystem while keeping production quality front and centre, this role offers meaningful scope and visibility. Apply to join HSBC and help create technology that supports customers and colleagues every day.