at HSBC
OtherPosted 11 days ago
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**Customer Service Expert - Global Asset Management** Key Responsibilities: Ensure accurate transaction reporting, manage customer communication, excel in investor services, collaborate with service providers, process efficiency improvements, comply with regulations, contribute to knowledge management, and coordinate team planning. Required Skills: Mutual fund/security markets understanding, NISM VA certification, strong communication, client-facing experience, service mindset, and local language knowledge (advantage). Experience: 2+ years in a client-facing, query-handling service role. Location: Gorakhpur, India. Familiarity with AI-enabled tools is a plus.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Some careers open more doors than others.
If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities
- To ensure timely and error free reporting of transactions received at the Investor Service Centre.
- Manage customer communication effectively in order to have timely resolution
- Excel in distribution services & investor services with special focus on corporate customers
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
- Explore and process efficiency suggestions and contribute to achieve customer delight
- Comply with applicable regulatory requirements on qualifications required for the job profile
- Contribute to the knowledge management initiative of the customer service team.
- Contribution to recruitments / contingency / leave planning
- Ensure compliance to the process manual and FIM
- Excel in the monthly reporting process
Qualifications - External
- A good understanding of mutual fund/security markets
- NISM VA cleared with valid certification
- Good verbal and written communication, team and interpersonal skills
- The inclination to work in a client facing role, with a bent of mind for service
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
- Knowledge of local language will be an advantage.
The location for this role is Gorahkpur, India
Eligibility Criteria
- Pro-tip : Familiarity with AI-enabled tools is an advantage.
Link to Careers Site: Click HERE
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Issued by HSBC Global Asset Management India Private Limited
