Role requirements

Languages

• Intermediate Portuguese (written and spoken)
• Basic English

Experience

• Minimum 23 years in front-line service, handling complex queries

Knowledge

• Good understanding of payments and commercial cards
• Strong knowledge of back-end operational processes

Skills

• Strong client-service mindset with front-line client engagement experience
• Ability to own issues end-to-end and engage clients confidently (including via video)
• High commitment to service excellence and relationship management
• Strong interpersonal, influencing, and communication skills

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Process Mexico Private LTD