at HSBC
OtherPosted 3 days ago
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**Client Service Manager** manage top-tier client relationships, resolve operational issues, and drive cross-selling opportunities. Key responsibilities include providing high-quality service, understanding client needs, and escalating issues promptly. Required skills include strong communication abilities, complaint handling, and English fluency. Experience in client service or related roles, along with familiarity with financial products and IT systems, is desired. Report to the Head of Client Service and Account Management.
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
Full Job Description
Functional Description
Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (HBTW) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.
People Responsibility: No
Reports To: Head of Client Service and Account Management
Job Contents
- To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
- To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues
- To understand clients needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary
- To take ownership of issues, including its timely escalation, until customer accepts its resolution
Skills Requirements
- Communication skills in writing, over the telephone and in personal meeting with clients
- Ability of handling customer complaints and building personal & cordial relationship with clients
- Take ownership of issues, including its timely escalation and resolution
- Fluent English in both written and spoken
- IT related education background will be a plus or advantage
