Why join us?

Pre-settlement & Settlement Confirmation and settlement of all Foreign Exchange, Continuous Linked Settlement (CLS), Non-Deliverable Forward (NDF), Money Market (MM) trades in an accurate and timely manner to mitigate settlement and market risk for all Inter-bank, Corporate and E-Treasury transactions (where applicable) for Hong Kong, Singapore, Japan, Thailand, Brunei, Macau, Bangladesh, Australia and Mauritius. Post Settlement

Investigate all post settlement exceptions for Foreign Exchange and Money Market transactions in a timely and accurate manner. The key functions of this role include diligent investigation and resolution of all failed Nostro payments and receipts and the timely settlement of subsequent interest claims that may arise whilst maintaining and enhancing our customer service proposition. To initiate and plan Business migrations/development ensuring a low-cost, high-quality service to the business areas ensuring that risk is minimized, and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also involves checking internal audits and measures undertaken and regularly reviewing them to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition.

What youll do:

The GSCs are a strategic Group initiative for centralizing back office and voice related operations from around the world. The GSCs are a major contributor to the HSBC Groups continuing strategy of improving the cost income ratio of its Global businesses. The GSC environment centers on the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24-hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the services provided and the extent of the delivery of products for the various donor Group companies (direct to Customers in many cases) is such that processing delays or errors will almost inevitably JOB TITLE Manager Operations LEVEL 6 REPORTS TO JOB TITLE* Vice President Operations LEVEL 4 BUSINESS AREA HDPM LOCATION Malaysia RESTRICTED - Global Resourcing HR JD Template (Level 6) Page 2 of 5 result in serious losses to the Group or poor customer service. The maintenance of a high level of internal

What you will need to succeed in the role

• Dealing with internal and external attrition and their operational effects.
• Drive customer centric Quality initiatives.
• Effectively mitigate identified Operational Risks.
• Comply with Groups Statutory Audit standards.
• Build customer confidence through shared contingency and business recovery measures.
• Dealing with business that may significantly exceed forecasted figures by liaising with the respective business sites.
• This role requires highly effective resource management techniques to ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff.
• Continuous review of MI and produce the same in a specific format, which is easily comprehended by business units and gives them the FTE benefit for migrating
• To lead and motivate staff with widely differing aspirations working in productivity-based environment where deadlines are critical.

What additional skills will be good to have?

Knowledge

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

Experience

• At least 3-5 years experience in management position with exposure to appraisals, counseling, team building and staff development.
• Experience in a processing environment.

Skills

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams
• Experience of successfully managing and developing a team in a previous role
• Evidence of process management skills with an ability to initiate process improvements
• Initiate cost control measures by achieving resource efficiency and managing overheads.