Some careers open more doors than others.

If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the worlds largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.

We are currently seeking a high caliber professional to join our team as an Business Development Associate VNM.

Principal Accountabilities

Impact on the Business/Function

• Acquire new-to-bank customers via: Bank-led deployments (e.g., activations/roadshows), Customer referrals, Self-sourced prospecting

• Cross Sell Credit Cards, Personal Loans to existing and New to Bank customers
• Identify opportunities for Mortgages
• Migrate customers to use Digital solutions.

• Engage customers confidently, understand their needs, and convert opportunities using needs-based selling.
• Explain HSBC product features and benefits clearly and recommend suitable solutions.
• Support customers with account opening, coordinating with relevant departments to complete required steps.
• Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience.
• Deliver assigned KPIs and maximise revenue contribution.
• Build positive, professional relationships with customers, stakeholders, and colleagues.

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Follow internal control standards, Audit requirements, Group requirements, and other internal guidelines.
• Ensure strict compliance with government banking regulations.
• Stay alert to operational risks across people/process/systems/external events (e.g., fraud, unauthorised activities, errors/omissions, inefficiencies, system failures).
• Escalate concerns to the line manager to assess impact, likelihood, and vulnerabilities.

Knowledge/Special Skills Requirements

• Minimum diploma holder and prefer 13 year experience ideally in sales/customer acquisition within banking or channel sales.
• Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment.
• Able to manage details and follow workflow/process steps accurately and efficiently.
• Able to work independently, multitask, work under pressure, and meet tight deadlines.
• Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately.
• Competent in Microsoft Office.
• Fluent Vietnamese; English/Mandarin is an advantage

M t cng vic:

• Cung cp dch v xut sc v hiu qu bn hng vt tri thng qua vic xc nh v p ng nhu cu ca khch hng IWPB, nhm t v vat cc ch tiu kinh doanh bng cch mang li kt qu bn hng cho cc sn phm chnh v hot ng bn cho.
• Ch ng tm kim, tip cn khch hng mi v tham gia cc hot ng khai thc th trng, gii thiu, v ngun t xy dng.
• Bn cc sn phm th tn dng, cho vay c nhn cho khch hng hin hu v khch hng mi.
• Tm kim c hi gii thiu sn phm cho vay th chp.
• Gii thiu khch hng s dng cc gii php s.
• Xc nh v ti a ha c hi bn hng thng qua cc chng trnh gn kt vi khch hng v t vn bn hng da trn nhu cu.
• Cung cp thng tin r rng v cc tnh nng v li ch ca sn phm HSBC, x l cc vn m ti khon ca khch hng v phi hp vi cc b phn lin quan khc hon tt th tc m ti khon.
• Thc hin cc nghip v sau bn hng vi cc bn ni b lin quan m bo cung cp dch v bn hn v dch v khch hng.
• t c cc KPI c giao ti a ha doanh thu.
• Xy dng mi quan h tch cc v lu di vi nhiu khch hng, cc bn lin quan v ng nghip.
• Tun th v m bo nhn thc v cc yu cu Kim ton v Tp on cng nh cc hng dn ni b khc.
• m bo tun th nghim ngt cc quy nh ngn hng ca chnh ph.
• Lun cnh gic v xc nh cc ri ro hot ng da trn con ngi, quy trnh, h thng v cc yu t bn ngoi pht sinh t gian ln, hot ng tri php, sai st, thiu st, km hiu qu, li h thng v cc s kin bn ngoi.
• Bo co cho qun l trc tip nh gi tc ng v kh nng xy ra ri ro v im yu.

Yu cu cng vic:

• Tt nghip Cao ng tr ln, u tin c 1-3 nm kinh nghim lm vic trong lnh vc bn hng/tm kim khch hng trong knh ngn hng hoc cc knh c lin quan.
• C am m v c tu duy ch ng, bn b trong lnh vc bn hng v tm kim khch hng.
• Kh nng x l chi tit v quy trnh lm vic hiu qu.
• C kh nng lm vic c lp, a nhim, lm vic di p lc v p ng thi hn.
• Hng n khch hng, k nng ngn ng tt v t duy phc v khch hng chuyn nghip, kh nng nm bt nhu cu ti chnh ca khch hng v gii thiu n cc dch v ph hp.
• Thnh tho Microsoft Office.
• Thng tho ting Vit. C kh nng song ng (ting Anh/ting Trung) l mt li th.

Youll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited