at HSBC
OtherPosted 3 days ago
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**AVP, Wealth Center Manager** at HSBC: Lead branch operations, ensuring MAS compliance, managing teams, driving efficiency, and escalating issues. Requires 3-5 years' banking experience, ideally in branch ops, plus demonstrated leadership skills. Key: Wealth Center Management, Branch Operations, Compliance, Risk Controls, Team Coaching.
- Compensation
- Not specified
- City
- Singapore
- Country
- Singapore
Currency: Not specified
Full Job Description
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a AVP, Wealth Center Manager.
In this role you will:
- Ensure day-to-day MAS and internal policy compliance by following required procedures, controls, and service standards.
- Support the running of wealth centre operations alongside with VP , WCM , helping with resource coordination to maintain business continuity.
- Help improve operational efficiency by following/optimising workflows, highlighting bottlenecks, and reducing processing errors and losses (e.g., cash discrepancies, processing/FX errors).
- Make operational decisions within delegated authority and escalate issues promptly where needed.
- Maintain strong risk & control discipline via accurate record-keeping and adherence to internal controls; support closure of audit/regulatory action items.
- Deliver consistent service standards, track service performance, and help address customer/service gaps quickly.
- Support team performance through collaboration, coaching, and on-the-job guidance, contributing to engagement and morale initiatives.
- Encourage a service-and-sales mindset by identifying customer needs and making responsible referrals to relevant solutions.
To be successful you will need:
- 35 years banking experience, ideally in branch operations.
- Demonstrated people leadership potential (team support, coaching, shift/ops lead), with formal people management preferred.
- Strong working knowledge of controls, compliance, and operational risk in a branch/wealth centre setting.
- Strong communication and stakeholder management skills across staff, peers, seniors, and customers.
Youll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Singapore) Limited
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