Some careers have more impact than others.

If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an AVP, Lending Services.

In this role, you will:

• Ensure day to day processing is achieved within SLAs and KPIs
• Initiate continuous improvements across all key areas of operations management, people, processes and systems
• Build, maintain then enhance the operations culture/operational excellence of the department
• To deliver high standard of customer service delivery
• Ensure that feedbacks, complaints and enquiries from internal customers are promptly handled
• Participate in project related to process that is required by business partners
• Bring the voice of the customers into the processes
• Ensures compliance with regulations, policies, guidelines, audit recommendations and procedures/procedural guidelines are adhered to
• To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture
• Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting.

To be successful you will need:

• A university degree
• Experience in managing a team, good interpersonal skills, strong knowledge of operational processes, a strong analytical mind and related regulations is required
• Familiar with Process Improvement Programme eg : 6-signma, Lean
• Familiarity with Java / Coding Scripts to be able to use Low Code / Light Automation and to be able to develop programme run on the various programmes eg: Blue Prism, Power Apps, Alteryx
• Able to support, mentor, help trouble shoot and improve current programmes rolled out by citizen developer

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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