at HSBC
OtherPosted 2 days ago
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**AVP - Credit Cards Acquisition** - Lead Credit Cards acquisition, ensuring channel targets are met. - Oversee funnel efficiency and collaborate with stakeholders for application conversion. - Manage CPA, optimize acquisition cost across channels. - Coordinate card processes, journeys, and smooth processing. - Drive early mobile (MOB) activation and usage for new sourcing. - Compliance: Understand and adapt to card regulations and policy changes. - LIase with regulators, compliance teams, and customer care. - **Skills/Qualifications:** Proven experience (5+ years), retail banking background, credit card knowledge, familiarity with AI-enabled tools advantageous. Bachelor's degree or higher.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Some careers open more doors than others.
If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join Wealth and Personal Banking (WPB) team.
Job Introduction
The Wealth and Personal Banking (WPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Within the Wealth and Personal Banking (WPB), the Cards team is responsible for acquiring new customers and improving portfolio profitability that will help achieve growth. Operating in several strategic markets across the region, this division is a key contributor to the profitability of the HSBC Retail business.
We are currently seeking an experienced professional to manage the Credit Cards Acquisition under product team to manage cards onaboarding across multiple channels.
Principal Responsibilities
- Manage the Credit Cards acquisition across channels and ensure the countrys target is achieved
- Review the funnel efficiency and work with stakeholders for application conversion
- Work with Credit Risk for policy related tracking and changes
- Manage CPA across channels and optimize acquisition cost
- Work on various credit cards processes and journeys and manage smooth processing of cards
- Work on early MOB activation and usage for new sourcing
- Understand Cards regulation across Indian regulators and internal compliance with corresponding impact to the Business.
- Understand the changes needed across teams and areas of work.
- Liaise with regulatory, compliance and other stakeholders to ensure we meet the regulation on time.
- Liaise with customer care teams to understand the nature of complaints and making SOPs to address them in a streamlined manner.
Education Qualifications / Certifications and Requirements :
- Minimum bachelors degree / Graduation required or as required for the role whichever is higher
- Minimum experience of 5 years in the Retail Banking line of business
- Prior knowledge of Credit Cards
Pro-tip : Familiarity with AI-enabled tools is an advantage.
Youll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India
