Role purpose

The Transformation Manager supports the delivery of transformation projects and workstreams across the MENAT Region, translating strategy into measurable improvements in business performance, customer and colleague experience, operational efficiency, risk and controls, and productivity.

Working as an individual contributor, the role supports projects from initiation through to closure, ensuring delivery on time, within budget and in line with agreed governance, controls and regulatory requirements.

Key responsibilities

• Deliver assigned transformation workstreams across process improvement, operating model change, digitisation, efficiency and control enhancement.
• Translate priorities into delivery plans, milestones, resources, dependencies and measurable outcomes.
• Support benefits tracking, financial management, forecasting and resource planning.
• Lead or support discovery, root-cause analysis, requirements gathering, gap analysis and target-state design.
• Maintain project governance, including plans, RAID logs, dependencies, actions, reporting and steering materials.
• Monitor scope, budget, timelines, risks, issues and benefits, escalating constraints and proposing practical solutions.
• Build effective relationships across business, operations, technology, risk, finance and other stakeholder groups.
• Support testing, business readiness, communications, training, deployment and post-go-live stabilisation.
• Ensure change is delivered in line with HSBC policies, regulatory expectations and the internal control environment.
• Embed sustainable controls and maintain accurate documentation, approvals, evidence and audit trails.
• Promote simplification, constructive challenge, timely decision-making and inclusive teamwork.

Qualifications and experience

• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Typically, three or more years experience in transformation, change, consulting, business analysis or project delivery.
• Experience delivering change in a large, complex and regulated organisation; banking experience is preferred.
• Strong project management capability across agile, waterfall or hybrid methodologies.
• Experience supporting stakeholder management, governance, communications and delivery reporting.
• Understanding of banking operations, process improvement, systems transformation and operating model design.
• Strong analytical, problem-solving and business analysis skills, with excellent PowerPoint and Excel capability.
• Experience using data, KPIs and management information to support decisions and measure outcomes.
• Understanding of risk, controls, compliance, testing and evidence management in a banking environment.
• Strong communication, influencing and negotiation skills, with the ability to manage ambiguity and competing priorities.
• A collaborative, delivery-focused approach and the ability to work effectively across organisational boundaries.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited