• Responsible for reporting the allocated services patch status to Regional / Global Environment Manager in a timely manner
• Drive and be accountable for plans and schedules with a strong planning mindset and outlook
• Maintain close working relationship with ITSOs to ensure shared communication of schedules/updates/changes/issues, and always looking for demise opportunities
• Co-ordinate with REM for any help related to any challenges / issues - identify, and escalate if necessary and own until resolution, and to share updates
• Ensure the list of servers/services assigned is maintained accurately by checking any new additions know what youre responsible for and own it
• Ensuring cyclic patch management of OS/Middleware /DB per quarter as per agreement with ITSO for the full calendar year
• Patch status to be compliant at all times, and immediate remediation be acted on should services be close to delinquency, with a priority on critical vulnerabilities
• Responsible for raising changes (CRs), attending CAB and co-ordinating with support teams before and during the Change implementation
• Change Records should comply with Change Management guidelines and standards
• Ensure all appropriate services are on-boarded onto Patching Automation and DIGS, and encouraging use of the Patching Automation tool, working with PAT team on improvements/feedback
• Timely escalation of risks and issues and mitigation by action and prioritization
• Ensure compliance with internal and external technology standards and regulatory obligations
• assigned is maintained accurately by checking any new additions before accepting into the list
• Critical Vulnerabilities should always be actioned as per priority
• Flexible to work over weekends/evening as per Changes schedules and resource requirement or availability
• Utilising and updating Jira for co-ordinating work with Infrastructure engineersAbility to build strong relationships and communicate with a wide spectrum of stakeholders

• Strong written and verbal communication especially with senior stakeholders in Business & IT
• Familiar with Jira, Confluence, DevOps tools, Agile methodologies
• Experience of working with multi-disciplined, multi-location teams to timelines
• Ability to work in an unstructured and changing environment and adaptable to managing changing priorities with the ability to pivot on strategy and priorities when business needs arise
• Self-sufficient and demonstrates initiative, and open to learn new practices and techniques
• Strong co-ordination skills with the ability to influence others positively
• Strong team player engaging and encouraging others with forward thinking approach
• Open to different cultures, opinions and working practices

To be successful in this role, you should meet the following requirements

• A high level of commitment and self-motivation, together with an ability to deal with stressful environments
• Passionate about delivering value to customers
• Proven technical expertise in an IT role
• Good knowledge of crisis response and recovery
• Track record of successful staff management and motivation
• Excellent analytical and problem solving skills
• Highly adaptable and ability to approach things differently

Youll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC Software Development India