If youre looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role of

Associate Director Engineering - SRE

Role purpose

• We are seeking a seasoned Senior Site Reliability Engineer Manager (SRE) with IT experience to drive reliability, scalability, and performance initiatives across our critical production environments. As a senior member of our team, you will design and implement solutions to ensure the health, availability, and continuous improvement of our infrastructure and services, acting as a technical leader and mentor in SRE methodologies and best practices.

Main activities:

Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.

Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).

Champion the adoption and refinement of SRE practicesdefining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.

Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).

Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.

Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.

Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.

Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.

Identify, prioritize, and lead large-scale system improvements and engineering projects that enhance reliability and operational efficiency.

Author and maintain thorough documentation, runbooks, and knowledge bases.

Requirements

• Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
• Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
• Champion the adoption and refinement of SRE practicesdefining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
• Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
• Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
• Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
• Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
• Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.
• Identify, prioritize, and lead large-scale system improvements and engineering projects that enhance reliability and operational efficiency.
• Author and maintain thorough documentation, runbooks, and knowledge bases.

Preferred Qualifications:

• Experience with infrastructure-as-code (Terraform, Ansible, or similar tools)
• Experience working in 24x7 or high-availability production environments
• SRE and cloud certifications (e.g., GCP Professional SRE, AWS DevOps Engineer, CKA/CKAD).
• Experience with microservices, distributed systems, and high-throughput architectures.
• Experience with AIOps to optimize production operations

Youll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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