at HSBC
OtherPosted 4 days ago
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**Assistant Universal Banking Service Manager (Shanghai West Nanjing Road Sub-branch, HSBC)** Lead cross-functional teams to deliver exceptional customer service, drive new business, and ensure operational risk mitigation. Manage customer complaints and promote digital/CCSS solutions. Key responsibilities: advise on products/services, acquire new customers, lobby management, coach new staff, and champion HSBC's global wealth management strategies.Requires a Bachelor's degree or equivalent, 5+ years in HSBC WPB roles, strong communication skills, and sound product/service knowledge. Proven track record of success in sales-driven environments. Fluent in English and local languages, understanding of local regulations, and ability to thrive under pressure.
- Compensation
- Not specified
- City
- Shanghai
- Country
- China
Currency: Not specified
Full Job Description
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Act as subject matter expert to deliver outstanding service to promote customer experience
- Deliver excellent customer service to fulfill potential customer needs
- Provide appropriate service to customer
- Manage customer complaints and provide efficient service base on customer needs
- Promote digital/CCSS solution to enhance service efficiency
- Lobby management master
- Acquire New to Bank customer
- Protect the Bank - through vigilance against fraud, Knowing your customer, adhering to regulations/policies and minimizing operational risk
- Provide coaching to new staffs
To be successful in the role, you should meet the following requirements:
-
- Bachelor's degree or equivalent experience
- At least 5 years and above experience in HSBC WPB roles
- Strong communication, client focus and influencing skills
- Sound knowledge of HSBC product and services, esp. digital channel knowledge
- High potential to be in a sales role within half years
- Result driven and able to work under pressure
- Local regulatory & license requirements
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Able to communicate well in English and local languages
Youll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (China) Company Limited
