GCB 6

We are currently seeking a high calibre professional to join our team as Assistant Operations Manager, Banking Ops

In this role you will:

• Manage and monitor the performance of onshore and offshore sites with quality output and service turnaround times and provide coaching as needed including maintaining effective MI to enable ongoing evaluation and work with GSC for future development strategy.
• Attend Court Affirmation process
• Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies)
• Handling Customer Relations and enquiry
• Contribute to the financial control of the department.
• Manage the Business Recovery Plan, drills and required documentation update.
• Suspense account reconciliation and timely identification of account break/exceptions
• PayME wallet related maintenance and controls
• Knowledge of digital currency conversion
• Payment reversal maintenance
• Projects delivery on-time and SMEs released to support change.

To be successful you will need:

• Bilingual (English and Chinese) read and write
• Lead projects in operations
• Microsoft Powerpoint and presentation skills
• Subject Matter Expert on banking account servicing and operations
• Good capability in coping with large quantity requests and tight deadlines
• Proactive and self-motivated approach with the ability to work independently
• Attend incident investigation review and remediation meeting when required
• Experience dealing with auditors and preparation for audit review
• Able to work independently with minimum supervision in pursuit of operating and strategic objectives.
• Expected to drive changes, conduct regular process review to improve operational efficiency, process streamlining, and customer experience strategies.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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