CIB COO (Corporate and Institutional Banking)

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Handle account related services, e.g. corporate account opening, corporate account information update, Audit confirmation, Deposit related service, and etc.
• Playing key role in Business enabling from Operations side to assist frontline in resolving account related inquiries raised by customers and frontline staff.
• Take proper action to ensure all account service related instructions are processed within set turnaround time and full adherence to service level agreement. Monitor the accuracy and timeliness of account related regulatory system input to avoid operational error and loss and assist line manager to set up control mechanism within responsible area.
• Monitor irregular/outstanding cases and handle exceptional cases within responsible area to avoid operational risk as well as to ensure no customer complaint. Scrutinize system reports within responsible area and take proper follow-up actions to ensure exception is monitored and rectified. Register and report errors and anomalies daily in the exception reports to relief manager while correcting errors to assure compliance and customer satisfaction.
• Act as a coordinator between branch Operations Account Service Team and frontline staff, as well as with back office staff, to smooth the whole process and improve efficiency. Being an expertise in account services area to continuously provide professional solution towards internal and external customers' problems and inquiries.
• Learn relative internal/external regulation. Identify the improvement need and act as a mentor to ensure their daily work complies with the bank principle.
• Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule.
• Keep high level of service standard for internal and external customers
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
• Take up backup tasks for other operations roles as assigned by line manager when necessary and work with team spirit.

To be successful in the role, you should meet the following requirements:

• Bachelor degree or above, working experience in operations field is preferable.
• Demonstrate proactive attitude and able to work under pressure and have a ability to solve the problem with efficiency and meticulous to details.
• Self-disciplined, motivated and well-organized, being able to work under pressure.
• Maintain high level interpersonal skills with good customer services mindset. To meet internal/ external customer requirements and project a professional image to customers and focus on delivery and satisfies internal/ external customer needs on time.
• Be Proficient in business English reading and writing as well as being fluent in spoken English and Mandarin.
• Adapt to mobilized-working arrangements per teams resource plan and allocation.
• Be proficient to use MS Office applications, such as Outlook Express, Excel, Word, PowerPoint.

Youll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited