GBM Operations is redesigning how work is performed as operational expertise, digital platforms and AI-enabled agents increasingly come together. We are moving beyond improving individual screens and workflows towards a future operating model in which people and technology collaborate differently.

We are hiring a UX Designer to help shape this transition from understanding current workflows, to designing humanAI operating models, to creating the experiences, standards and frameworks that will underpin the next generation of internal platforms. A key part of the role will be designing unified user experiences that bring together capabilities and data from multiple legacy systems, reducing fragmented journeys, organizational silos and the need for users to move between disconnected tools. This is a newly created role with the opportunity to influence both how our platforms are designed and how work across GBM Operations evolves.

About the Transformation Organization

You will join a newly established transformation organization focused on modernizing and redesigning GBM Operations platforms, workflows and user experiences. Our mission is to simplify how work gets done, embed AI responsibly into operational processes and create scalable standards for the next generation of internal platforms.

You will work alongside Product Managers, Engineers, Operations subject-matter experts, AI specialists and members of the firms broader UX network to translate this vision into practical, intuitive experiences.